Bilingual Appointment Scheduler (Eng/Spa)

Key Responsibilities: Appointment Scheduling: Coordinate and schedule patient appointments, follow-ups, and consultations, ensuring that the office calendar is accurately maintained and efficiently managed. Patient Communication: Serve as the primary point of contact for patients, handling phone calls, emails, and in-person inquiries in both English and Spanish. Patient Intake: Assist with patient check-ins, verifying insurance information, updating patient records, and ensuring that all necessary documentation is completed prior to appointments. Reminder Calls: Conduct appointment reminder calls and send confirmation messages to reduce no-show rates and ensure patients are informed about their appointments. Coordination: Work closely with team members to manage appointment availability, reschedule appointments when necessary, and ensure that the office workflow is optimized. Administrative Support: Perform general administrative duties such as filing, faxing, and managing correspondence to support the office's day-to-day operations. Patient Satisfaction: Address patient concerns, answer questions, and provide information about office policies, procedures, and services to enhance the patient experience.

Skills and Qualifications: Bilingual Proficiency: Fluent in both English and Spanish, with strong verbal and written communication skills in both languages. Customer Service: Excellent customer service skills with a patient-focused attitude and the ability to handle sensitive situations with empathy and professionalism. Organizational Skills: Strong organizational skills with the ability to multitask, prioritize, and manage time effectively in a fast-paced environment. Medical Knowledge: Basic understanding of medical terminology and office procedures is preferred. Technology Skills: Proficiency in using office software, electronic medical records (EMR) systems, and scheduling tools. Attention to Detail: High level of accuracy in managing patient information, scheduling, and documentation. Team Collaboration: Ability to work effectively with medical staff, patients, and other administrative personnel in a collaborative team environment.