Travel Experience Pro - Hybrid Richmond, Evenings

Faye in Richmond, VA is seeking a Customer Experience Specialist to ensure a customer-first, best-in-class service for our US users traveling stateside and abroad. The role focuses on delivering an empathetic, proactive approach in a fast-growing travel space. You will handle calls, emails and chat, collaborate across teams, and own customer inquiries from intake to resolution with accountability. Local Richmond candidate, hybrid in-office schedule, and ability to work 4:30 PM–1:30 AM EST are