Front Desk Agent
dhillonElko, NV
Front Desk Agent
L2
dhillonElko, NV3 days ago
Job Description
Benefits:
- Flexible schedule
- Free uniforms
- Paid time off
- Training & development
Benefits/Perks
Flexible Scheduling
Career Advancement Opportunities
Competitive Compensation
Job Summary:
Front Desk agent at Holiday Inn Express and Suites in Elko Nevada. We are seeking a positive, friendly Front Desk Agent to provide exceptional service to our hotel guests. The Front Desk Agent will assist guests with the check-in and check-out processes, issue room keys, and process payments. Responsibilities also include maintaining communication with housekeeping staff to coordinate room availability, answering guest inquiries, and completing paperwork promptly and accurately. The Front Desk Agent must possess excellent communication skills and the ability to stay positive even when faced with challenging situations. Your goal is to provide guests with an exceptional customer service experience.
Responsibilities:
- Monitor the maintain knowledge of hotel operations and activities
- Take reservations and answer questions via phone, email, and in-person
- Build rapport with guests and identify their needs through friendly conversation and open-ended questions
- Describe the features and amenities of guest rooms
- Ensure compliance with health and quality standards
Qualifications:
- Friendly and outgoing personality
- Familiarity with hospitality industry standards
- Proficient in English; knowledge of other languages is a plus
- Computer literacy
- Able to resolve issues with a customer-focused orientation
- Able to lift 30 pounds
Apply now
Level
EntryL2
Location
Elko, NV
Occupation
Hotel, Motel, and Resort Desk Clerks
Industry
Hotels (except Casino Hotels) and Motels
Posted
3 days ago
To get sharper similar jobs, create your profile using the link below.