Hotel Front Desk Receptionist

Job Description: We’re looking for a positive and professional hotel front desk agent to deliver an exceptional experience to every guest at our hotel. You’ll welcome guests, manage their information, distribute their keys and room assignments, and answer any general inquiries to ensure they have an excellent stay with us. The ideal candidate has brilliant communication skills, a strong work ethic, and a commitment to guest satisfaction. If this sounds like you, apply today!

Field customer complaints when necessaryBookkeeping: keep accurate records of all hotel guest account informationTake incoming calls, online and in-person room bookings requests, and answer questions about guests’ needs involving room rates, available rooms, amenities, rewards programs, and special requestsGive every guest a warm welcome, check them in, and check them out when they leave, ensuring you provide correct keys and room numbersConnect with the housekeeping department to ensure guest accommodations are readyQualifications: Excellent time management skills, organizational skills, customer service skills, and interpersonal skills 1 year of experience in the hospitality industry as a hotel front desk agent, hotel receptionist, or guest service specialist preferredMust have graduated high school, received a GED or equivalentWorking knowledge of Microsoft Office and reservation management systemsHas experience answering telephone calls and troubleshooting stressful situationsAbout CompanyMake it a memorable visit to EmersonBusy travelers looking for comfortable rooms and friendly service should look no further than the Sleep Inn Cartersville - Emerson Lake Point hotel in Emerson. Our simply stylish, 100% smoke-free hotel is 20 minutes north of the Atlanta Metro area and offers many local sites and attractions for exploration.