Medical Equipment Customer Service Representative Job at Rotech Healthcare in Flagstaff

Job Summary: Rotech Healthcare Inc. is seeking a detail-oriented and compassionate Customer Service Representative to join our team. If you have experience in home healthcare, medical billing, or insurance verification—and thrive in a fast-paced, patient-centered environment—this role offers the opportunity to make a meaningful impact every day. You’ll be the first point of contact for patients and referral sources, ensuring accurate intake, insurance qualification, and seamless coordination of durable medical equipment and respiratory services.br/br/Essential Job Duties and Responsibilitiesbr/br/Ability to work cooperatively with others.br/br/Assist with office operations including supply monitoring, deposits, and batch reporting.br/br/Collaborate with outside agencies to resolve patient issues and ensure continuity of care.br/br/Communicate with patients, caregivers, referral sources, and internal teams to ensure timely service and resolution of inquiries.br/br/Coordinate documentation and service setup for respiratory products and medical equipment.br/br/Deal politely with patients and referral sources.br/br/Maintain organized records and referral logs in compliance with JCAHO and company standards.br/br/Manage patient intake and verify insurance coverage (Medicare, Medicaid, private payers).br/br/Manage several tasks at once.br/br/May be required to cover on call, drive a company vehicle and make deliveries to patient's homes.br/br/Predictable and regular attendance (arrive to work on time).br/br/Prepare and process documentation including CMNs, SOPs, invoices, and delivery paperwork.br/br/Provide technical assistance and support for walk-in and retail equipment requests.br/br/Performs other duties as assigned.br/br/Why Join Rotech?br/br/Be part of a mission-driven team improving lives through home-based care.br/br/Work in a supportive environment with opportunities for growth and advancement.br/br/Competitive compensation, benefits, and employee recognition programs.br/br/Qualifications Employment is contingent onbr/br/Background check (company-wide). Results will not be used automatically to disqualify individuals. Instead, the Company will conduct an individualized assessment that considers the duties of the position, the nature and timing of the offense, and any evidence of rehabilitation, in accordance with applicable laws.br/br/Drug screen (when applicable for the position)br/br/Compliance with healthcare facility credentialing process (when applicable for the position)br/br/Valid driver’s license in state of residence with a clean driving record (when applicable for the position)br/br/Required Education and/or Experiencebr/br/High school diploma or GED equivalent, requiredbr/br/Preferred Education and/or Experiencebr/br/One year of related work experience, preferredbr/br/Experience in home healthcare, medical billing, or patient intake (preferred).br/br/Familiarity with insurance verification and reimbursement practices.br/br/Knowledge of medical terminology and durable medical equipment is a plus.br/br/Skills and Competenciesbr/br/Ability to interpret and respond to various forms of communication (verbal, written, visual)br/br/Capable of working independently and collaboratively within a teambr/br/Demonstrated problem-solving, time management, and organizational skillsbr/br/Excellent verbal and written communication skills in Englishbr/br/Maintain confidentiality and handle sensitive information with discretionbr/br/Strong attention to detail and ability to multi-task effectivelybr/br/Machines, Equipment and Technical Abilitiesbr/br/Email transmission and communicationbr/br/Internet navigation and researchbr/br/Microsoft applications; Outlook, Word and Excelbr/br/Office equipment; fax machine, copier, printer, phone and computer and/or tabletbr/br/Physical Demandsbr/br/Ability to lift and carry office and patient equipment (minimum 35 lbs)br/br/May be required to drive a company vehicle, make home deliveries, and participate in on-call rotationsbr/br/Must be able to sit, stand, walk, talk, and listen for extended periodsbr/br/Regular contact with patients and equipment may involve exposure to contagious pathogensbr/br/Requires close vision for reading small print on screens and paperworkbr/br/Rotech Information Benefitsbr/br/Generous paid time off and paid holidaysbr/br/Overtime pay for non-exempt positions (as applicable)br/br/Bonus and incentive opportunitiesbr/br/Car, mileage, and telephone reimbursement (as applicable)br/br/Employee discount and recognition programsbr/br/Employee Assistance Program (EAP)br/br/401(k), HSA, and FSA/Dependent Care FSAbr/br/Medical, prescription, dental, and vision coveragebr/br/Life insurance, disability, accidental death, identity protection, and legal servicesbr/br/Meru Health mental health and Mercer SmartConnect Medicare programsbr/br/Livongo Diabetes and High Blood Pressure programsbr/br/Healthcare Bluebook and RX Savings Solutions programsbr/br/Hepatitis B (HEPB) and TB vaccinationsbr/br/Florida applicants - Background screening is required through the Florida Care Provider Background Screening Clearinghouse: https://info.flclearinghouse.com/br/br/Equal Opportunity Employer of Minorities, Females, Protected Veterans and Individuals with Disabilities. Rotech Healthcare Inc. recruits, employs, trains, promotes, transfers, separates from employment and compensates employees without regard to membership in, association with, or perception of race, color, age, gender, gender identity, religion, creed, national origin, ancestry, citizenship, marital status, veteran status, sexual orientation, physical or mental disability, pregnancy or any other personal characteristic protected by applicable federal, state and local laws governing nondiscrimination in employment in each locality where Rotech has employees.br/br/