Customer Service Representative I

Top Perks & Benefits: Comprehensive Health, Dental, and Vision Coverage Retirement Savings Plan with a Company Match Educational Support (Tuition Reimbursement & Student Debt Assistance)Generous Paid Time Off (PTO) & Employee Discounts on Apparel Wellness Programs & Supportive Work Culture

Position Overview: We are seeking an enthusiastic, detail-oriented Customer Service Representative I to join our North Denver corporate office. In this role, you will act as the primary liaison between our customers and internal Account Managers, ensuring accurate order delivery, quick problem resolution, and 5-star service. This is not a remote position; it is located at our North Denver, Colorado, corporate office.

Salary Range: $19.50 - $21.00 Per Hour

What You’ll Do: Order Management: Process purchase orders, verify pricing/terms, and coordinate with the warehouse to ensure prompt delivery. Account Support: Assist low-volume Account Managers using our internal sales and order management systems. Customer Communication: Answer inbound calls and emails regarding order status, shipping, and product inquiries. Issue Resolution: Resolve customer complaints professionally via phone or email with empathy and speed. Team Collaboration: Meet department efficiency metrics and maintain positive cross-departmental relationships.

Experience: At least 6 months of office, administrative, or call center experience (1-2 years preferred).

Location: Must reside in the Greater Denver / Commerce City area and be able to work 100% on-site.

Tech Skills: Proficient in Microsoft Office. Experience with ERP/OMS software (Shopify, Blue Cherry, or Avaya) is a huge plus!

Soft Skills: Outstanding communication, problem-solving, attention to detail, and a positive, team-first attitude. Ready to build your career with an iconic Western brand? Apply today with your resume!

Application Deadline: 10/30/2026