COSTA - HOSPITALITY OPERATOR

Responsibilities: Knows deeply all the onboard services and departmental procedures (such as luggage handling, lost & found). Always provides accurate and timely information to Guests and effectively manages complaints providing satisfactory solutions Covers multiple tasks without compromising delivery quality (such as wake-up calls, public announcements, external calls, fax, Internet, e-mail, internal and satellite calls from shore to ship, cabin safety boxes assistance) Assists with embarkation and disembarkation operational tasks assigned to the department (personal ID or passports and landing cards collection, photocopying, distribution, boarding forms, overbooking, luggage, transfers, port agents, cash deposit, settlement of guest’s payments) in order to guarantee company standards Gives substantial support to the Hospitality team in dealing with department priorities (such as Lost Luggage handling, Lost & Found, Class & Sub-Class List, 360° Compensation Guidelines) Uses software necessary to support all work activities (MS Office, SAPI, Oscar) in order to speed and manage them in an effective way Takes active part in a work environment that support a successful safety culture. Is a dynamic contributor in following safety policy and procedures Monitors Guest activities during excursions to ensure compliance with service standard and safety procedures

Requirements: Minimum 19 years old