Digital Client Success Manager
virtual vocationsDenver, CO
Digital Client Success Manager
L4
virtual vocationsDenver, CO4 days ago
Occupations
Sales ManagersMarketing ManagersSales Representatives of Services, Except Advertising, Insurance, Financial Services, and TravelIndustries
Computer Systems Design ServicesCustom Computer Programming ServicesOther Management Consulting ServicesDriving retention and value across a portfolio of pooled client accounts, the full-time Digital Client Success Manager will manage the post-sale client lifecycle, utilizing digital-first methodologies to support product adoption, mitigate risks, and ensure contract renewals in a 100% remote environment.
Key responsibilities:
Manage post-implementation client relationships, focusing on client goals and success metrics
Monitor engagement and usage data to proactively track account health and flag risks
Own renewal preparedness, including planning cycles and contract strategy alignment for strategic accounts
Required qualifications:
3+ years of experience in client success, account management, or client strategy roles, preferably in a SaaS environment
Proven ability to manage both strategic accounts and high-volume portfolios using scalable methods
Deep understanding of the client lifecycle, including adoption planning and risk mitigation
Experience with CRM or client success platforms such as Salesforce and Zendesk
Bachelor's degree required; advanced degree or relevant certifications are a plus
Apply now (opens in a new tab)
Level
MidL4
Location
Denver, CO
Occupation
Sales Managers
Industry
Computer Systems Design Services
Posted
4 days ago
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