Nexthink DEX Analyst

Nexthink DEX Analyst Remote Direct Hire – Base, Bonus, Pension, 401K match, PTO, medical, etc! Main required skills • Nexthink tool experience • Strong PowerShell scripting and development skills • Experience developing and configuring Nexthink Remote Actions (RA) • Experience creating and managing Nexthink Campaigns • Ability to develop, configure, and troubleshoot both Remote Actions and Campaigns using PowerShellJOB SUMMARYThe Digital Experience Analyst optimizes the end-user digital experience across the PC computing environment by analyzing telemetry, endpoint health, system performance, compliance indicators, and support trends. The role improves endpoint health, reduces user friction, and enables proactive remediation through automation, DEX platform capabilities, and cross-functional problem management. This position partners with technology owners, support teams, security, and vendors to strengthen compliance, resolve systemic issues, and improve overall user digital experienceJOB REQUIREMENTS

Scripting skills using system-level APIs and WMI, preferably with PowerShellHands-on experience with Digital Employee Experience (DEX) platforms, including remote actions, scripts, dashboards, custom queries, and platform query language such as NQL Endpoint management tooling experience, including MECM/SCCM, Intune or equivalent tools, client health troubleshooting, package and deployment workflows, driver lifecycle, and OEM update governance Experience integrating telemetry or automation platforms with ITSM systems using REST APIs, JSON payloads, and token-based authentication Familiarity with DEX campaign capabilities, including parameterized campaign functions that enable build-once, scale-to-many flexibility Ability to define, track, and report digital experience metrics, endpoint compliance, risk indicators, device health, performance, stability, ticket deflection, and user sentiment Understanding of automation and remote action governance, including testing, approval, change control, execution safeguards, rollback planning, and post-deployment validation Non-Technical Skills Required Excellent oral, written, technical, executive-facing, and governance communication skills Respond to support needs in a timely fashion with excellent customer service Works well with geographically dispersed teams, support teams, technology owners, vendors, and business stakeholders to drive adoption and validate user experience improvements High degree of focus on quality, reliability, efficiency, and cost effectiveness Flexible, self-motivated, able to prioritize multiple demands, adapt to changing direction, work with minimal supervision, and remove obstacles to success Ability to assess the impact of changes and quantify risk to ensure appropriate business decisions are made Will travel as needed Community engagement and thought leadership (user groups, conference speaking, vendor relationshipsMAJOR JOB RESPONSIBILITIESServes as an escalation point for advanced workstation, operating system, endpoint, and digital experience issues, coordinating with vendors and cross-functional teams to resolve complex or systemic problems Coordinates with field support teams on workstation and operating system issues impacting atscale Identifies recurring issues and systemic patterns from telemetry, incidents, and support trends, then coordinates root cause analysis, corrective actions, compliance remediation, and risk reduction Develops, maintains, and reviews support documentation, knowledgebase articles, communications, and support guidelines to ensure accuracy and effectiveness Collaborates with Architects and Engineers to define technical standards, deliver solution designs, develop test plans, and support deployment testing for workstation technologies Operates as a Subject Matter Expert (SME) and performs operational activities and systems management for Workplace Technologies services Owns and governs the DEX platform across the device fleet, including configuration, access governance, capability enablement, platform issue resolution, roadmap alignment, and integrations with ITSM and enterprise systems Identifies, designs, builds, and governs automation, remote actions, telemetry dashboards, queries, scripts, and self-healing capabilities to improve device health, compliance, experience metrics, ticket deflection, and operational outcomes Keeps current on industry trends, research, and emerging technologies to identify opportunities for automation, process improvement, and better user experiences Engages support teams, technology owners, vendors, and business stakeholders to validate user experience issues, communicate improvements, increase use of platform capabilities, and drive adoption of digital experience capabilities At the senior level, oversees DEX strategy, governance, cross-functional initiatives, platform roadmap planning, and executive-level reporting