Onsite - ServiceNow Functional Analyst - Tallahassee, FL

Location: Tallahassee, FL (Onsite)

Duration: 6 months contract (with possible extension)

Onsite Job Description: We are seeking a ServiceNow Functional Analyst to partner with business teams, translate requirements, and support end-to-end delivery of ServiceNow solutions across ITSM/HRSD modules. Required consultant experience provided by Contractor, shall include:

• A minimum of 2 years of programming/systems analysis experience.
• Experience with ServiceNow ITSM/HRSD/ITOM modules.
• Strong requirements gathering and functional design skills.
• Experience with Agile delivery and UAT management.
• Ability to work across technical and business teams.
• Required Duties and Responsibilities of Consultant shall include but are not limited to:
• Serve as primary liaison with business users and conduct requirement workshops.
• Translate business needs into ServiceNow requirements, user stories, and acceptance criteria.
• Design and validate workflows, catalog items, SLAs, assignment logic, and process flows.
• Support SDLC activities: sprint planning, build reviews, UAT coordination, and release readiness.
• Ensure compliance with governance, documentation standards, and change control processes.
• Define test cases, manage UAT sessions, and validate functional outcomes.
• Assist in incident triage, RCA, integration data mapping, and CMDB alignment.
• Define reports, dashboards, and KPIs; collaborate with developers, architects, service desk, and operations teams.