Concierge

Concierge At Collective House Realty, we believe that home is more than just where you liveit's where you feel connected. We create communities where residents and clients feel supported, valued, and part of something bigger. Every day, we work with purpose: to Build a Connection. No matter your role, you'll find your why here, along with a place to belong. Guided by our core valuesPerformance, Quality, Communication, Teamwork, and Leadershipwe empower our team to fuel growth and create a lasting impact on the communities and clients we serve. We're committed to pushing beyond the ordinary to deliver an experience that's more than homeit's community. Our difference lies in our partnership with Lifestyle Communities, a leader in real estate development, building, and managing with over 25 years of experience and more than 10,000 units under management across diverse markets. As an LC brand, this connection keeps our teams at the forefront of industry trends, innovation, and best practices. As Concierge, you will be the heart of the resident journeyfrom first impressions to everyday interactionshelping residents feel welcomed, informed, and cared for. You will blend administrative coordination with concierge-style services, creating a lifestyle-driven experience that goes beyond housing to foster community and connection. This is the perfect role for someone who thrives on providing outstanding customer service, enjoys planning events, and takes pride in making a community feel like home. Be the First Point of Contact: Serve as the welcoming face and trusted resource for residents, addressing inquiries, service requests, and everyday concerns with professionalism and care. Guide new residents through a seamless move-in and orientation process, including welcome packages and community introductions. Assist with move-out procedures to ensure a smooth transition. Keep Residents Informed: Prepare and distribute newsletters, community announcements, digital updates, and bulletin board postings at the direction of the Community Manager to ensure residents stay connected and informed. Support management with resident notifications regarding policies, community updates, and event reminders. Support Everyday Living: Offer personalized recommendations for local dining, entertainment, and services that enrich residents' lifestyles. Coordinate with vendors, businesses, and service providers to offer exclusive perks, special experiences, or resident discounts. Amenity Coordination: Help residents reserve community spaces and amenities for private or group use. Facilitate concierge-style services such as package handling, dry cleaning coordination, and pet care assistance. Ensure a Welcoming Environment: Monitor the appearance and atmosphere of lobbies, amenities, and common areas, ensuring they remain clean, inviting, and reflective of Collective House's standards. Team Collaboration: Work closely with security, maintenance, and property management teams to ensure resident needs are met efficiently and with care. Handle resident concerns with empathy, working quickly to resolve issues or escalating matters to property management when needed. We're looking for someone with 1-2 years of experience in customer service, hospitality, property management, or a similar resident-focused role. Passion for creating exceptional resident experiences and building community is essential. Excellent organizational skills, strong communication and problem-solving abilities, a positive, proactive, and detail-oriented mindset are required. Proficiency in Google Workspace; experience with property management software is a plus. High school diploma or equivalent required; additional education is a plus. Strong communication skills and proficiency in Google Workspace are necessary. We know that when you thrive, our communities and clients thrive. That's why we offer: Strong Company Culture A values-driven team where collaboration, innovation, and connection matter. Career Growth Opportunities We invest in your development with training, mentorship, and a clear path to advance within your career. Lifestyle Communities, Ltd. and affiliated companies are an Equal Opportunity Employer. For more information, please contact our Human Resources team.