Guest Experience Concierge

ESA Management, LLC is seeking a Guest Services Representative to assist guests, answer phones, check guests in and out, and handle payments following company procedures. The role emphasizes safety, daily front desk paperwork, and maintaining a welcoming, organized lobby environment. The GSR will promote ESA's service culture, resolve guest issues, and contribute to a positive guest experience through attentive service and cross-training in housekeeping and related areas.