Director of Service - Telecom

Own regional service operations, performance, staffing, region coverage, and customer retention Maintain full accountability for service execution, QA/QC standards, safety compliance, and contract adherence Manage regional Services P&L in partnership with the Regional Vice President and National Services team Customer Experience, Contracts, and Growth Strategy Build and sustain strong customer relationships while ensuring Service Level Agreements (SLAs), metrics, and contractual obligations are met Lead resolution of escalated service issues, minimizing customer impact and driving satisfaction Drive service growth through attach rates, renewals, MAC agreements, and expansion of service contracts Leadership, Talent Development and Performance Management Lead, hire, develop, and retain Service Managers and regional service teams Establish performance goals, development plans, and accountability measures for all direct reports Partner with the Regional Vice President on performance evaluation, compensation, and organizational effectivenessQUALIFICATIONS (MUST HAVE):High school diploma or equivalent Current driver's license if driving a company vehicle, or personal vehicle in the course of conducting business (e.g., client visits, attending networking events) Minimum of five (5) years of experience in successfully building and developing teams in the telecommunications, outside plant, utility or service-related industry Minimum of two (2) years of experience driving operational and financial metrics while demonstrating strong financial acumen Strong leadership, customer service, communication, and team-building skills with the ability to influence others Highly organized, detail-oriented, and able to manage multiple priorities under tight deadlines Analytical and data-driven, with experience using software-based management tools, dashboards, and KPIsProficient in Microsoft 365 tools including Teams, Excel, Outlook, PowerPoint, Project, SharePoint, and WordAble to build effective internal and external relationships and travel up to 50% as business needs require Exceptional oral and written communication skills, with internal and external stakeholdersPREFERRED QUALIFICATIONS (NICE TO HAVE):College degree in business administration, management, or related field Experience in telecommunications, fiber optic network integration, or service-related industry