Telecommunications Specialist | RingCentral | $80K-$95K

POSITION OVERVIEW: The Telecommunications Specialist supports day-to-day telecom operations and technologies including cloud and on-premise VoIP, TDM, analog, voicemail, conference calling, call recording, hardphones, softphones, and related peripherals. The position also serves as a primary escalation resource for the Telecom team and supports complex enterprise voice infrastructure, call flows, integrations, upgrades, migrations, and deployments. COMPENSATION $80,000–$95,000 annual salary SCHEDULE / WORK ARRANGEMENT Full-Time Onsite in Boston, MA 02118 Up to 20% travel ROLEEngineer, design, document, troubleshoot, and administer telecommunications systems and software. Manage and support telecom moves, adds, and changes. Work daily Service Now tickets supporting clinical and administrative staff. Provide remote and in-person end-user support and technical/administrative training. Collaborate with Network, InfoSec, Service Desk, Data Center, PMO, IT, and Call Center leadership to support secure, scalable, integrated voice services. Perform and schedule system backups and troubleshoot using tools including Wireshark, SolarWinds, and TraceSBC.Support integrations with paging, overhead paging, call recording, and IVR systems. Maintain detailed telecom documentation including configurations, SOPs, call flows, dial plans, IP schemas, and QoS configurations. Serve as a primary escalation point for the Telecom team and provide mentorship and support to junior analysts. Collaborate with outside vendors on complex installations, upgrades, and maintenance involving SIP, PRI, LAN/WAN, and POTS.Administer and support RingCentral cloud-based voice services for 3,000+ UC end users and 500+ call center agents. Support NICE CXone call flows and Studio Scripting, RingClone, MS Teams/WebRTC integrations, softphones, voice applications and plug-ins, and Yealink/Poly hardphones. Manage call routing, dial plans, voicemail systems, hunt groups, and auto attendants. Troubleshoot complex enterprise voice, video, and collaboration issues. Maintain and optimize voice gateways, SIP trunks, analog line integrations, and enterprise voice resiliency features. Participate in voice infrastructure upgrades, migrations, new-site deployments, patching, version control, and hardware/software refreshes.

BENEFITS: Medical insurance

Requirements: RingCentral experienceREQUIREDBachelor of Science degree in Computer Science and at least 5 years of experience working with telecommunications and information technology network systems, or an equivalent combination of formal education and experienceREQUIREDDemonstrated progressive knowledge, responsibility, and experience with telecommunications and information technology network systemsREQUIREDFamiliarity with Avaya Communication Manager v16.3, System & Session Manager, Aura Messaging & Conferencing, CMS, VeraSmart Call Accounting, Virtual Observer call recording platform, G430/G450 media gateways, and G650 cabinets/cardsREQUIREDExcellent oral and written English communication and interpersonal skillsREQUIREDStrong organizational skills with the ability to multitask, prioritize essential tasks, and meet deadlinesREQUIREDAbility to analyze and solve problems systematically, logically, and in a timely manner REQUIREDPreferredCisco Certified Network Associate (CCNA) and/or Cisco Certified Voice Professional (CCVP) Avaya Certified Support or Implementation Specialist Not ready to formally apply? That's completely fine. Many professionals prefer a confidential conversation first. Call or text Elizabeth directly at 272-230-3157.