ADP Inbound-Lead Development Representative
ADP Inbound-Lead Development Representative
L5
Occupations
Sales Representatives of Services, Except Advertising, Insurance, Financial Services, and TravelCustomer Service RepresentativesHuman Resources SpecialistsIndustries
Telemarketing Bureaus and Other Contact CentersTemporary Help ServicesOffice Administrative Services- Handle client customer service and technical support product related inquiries via phone, chat, and email in multiple languages
- Ask probing questions and use critical thinking to determine next steps with empathy and patience
- Clearly document the caller’s inquiry, troubleshooting steps taken and resolution/next steps (including routing to the proper queue)
- Follow proper and professional escalation procedures
- Must reside in one of the following states: AR, CO, FL, GA, KS, NC, NH, NJ, OH, OK, OR, PA, TN, TX, VAMust pass all assessments, background, and drug screening
- High school diploma or equivalent
- Ability to communicate through verbal and written English fluently
- Ability to type quickly and accurately
- Ability to handle high chat and call volumes
- Strong customer service and de-escalation skills
- Strong attention to detail
- Analytical thinking and problem-solving
- Ability to navigate multiple windows and applications to provide accurate information to end user
- Ability to work flexible shifts based on business needs
- Prior CRM Experience What We Offer Group Health and Wellness (Medical, Dental, and Vision)100% RemoteHealth Savings Account (HSA)
- Educational Assistance
- Voluntary plans, including critical illness, accident, and hospitalization 401k plan with Company Match and Roth contributions | Immediate vesting
Level
SeniorL5
Location
Houston, TX
Occupation
Sales Representatives of Services, Except Advertising, Insurance, Financial Services, and Travel
Industry
Telemarketing Bureaus and Other Contact Centers
Posted
10 days ago
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