Field Services Technician

Required Technical Experience Minimum of 8 years with BS/BA; Minimum of 6 years with MS/MA; Minimum of 3 years with PhD; 10 years with an AS, 12 years in lieu of a degreeUS Citizen with the ability to obtain/maintain a public trust clearance Hands-on experience with Voice Communication Switch (VCS) systems or similar mission-critical voice platforms Experience supporting system cutovers, migrations, or technology refresh efforts Knowledge of: Telecommunications infrastructure VoIP technologies Cabling standards and power validation Networked voice systems Strong troubleshooting and root-cause diagnostic skills Experience using test equipment and diagnostic tools in field environments Familiarity with operational environments where uptime and reliability are critical Professional Skills Excellent technical problem-solving ability Strong customer service and communication skills Ability to work independently in remote field locations Strong documentation and reporting discipline High attention to detail and adherence to procedures Effective time management and ability to meet deployment timelines Team-oriented mindset with ability to collaborate across technical disciplines Work Environment Field-based role supporting operational and technical sites Extensive travel (up to 95%)Work may occur in active operational environments requiring strict adherence to procedures and standards This role is ideal for a senior technician who thrives in high-visibility cutover environments and enjoys being the person who ensures mission-critical voice systems come online smoothly and correctly the first time.#BNATCSPosition Overview We are seeking a Senior Field Services Technician to support the installation, transition, and sustainment of next-generation Voice Communication Switch (VCS) systems. This role is critical to successful site preparation, system cutover, & customer acceptance, and legacy system decommissioning in operational environments. This position requires a highly skilled field technician who can operate independently, solve complex technical issues under time constraints, and work directly with customers to ensure seamless voice system transitions with minimal operational disruption. Work Location & Travel: This is a remote position; however, candidates local to the Washington, D.C. metropolitan area are preferred. This role requires extensive travel, with approximately 95% travel expected.