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Hotel Front Desk Agent

L2

city express louisville southeastLouisville, KY4 days ago

$14 - $15 hourly

Occupations

Hotel, Motel, and Resort Desk ClerksReceptionists and Information ClerksConcierges

Industries

Hotels (except Casino Hotels) and MotelsAll Other Traveler AccommodationCasino Hotels
Job Description: We are searching for an enthusiastic, service-focused hotel front desk agent to join our guest services team. You’ll welcome guests, manage accounts, answer inquiries, and field complaints to ensure we deliver an excellent experience to every guest. You will bring excellent communication skills and a passion for putting our guests first. If you love interacting with people in a positive work environment, apply now!
Compensation: $14 - $15 hourly
Responsibilities:
  • Welcome, register, check-in, and check out guests staying at the hotel, provide keys and room numbers, and record credit card information
  • Manage room bookings in-person, online, and through incoming calls, and answer inquiries about guests’ needs, including questions about available rooms, amenities, room rates, special requests, and rewards programs
  • Field customer complaints when necessary
  • Connect with the housekeeping department to ensure guest accommodations are ready
  • Bookkeeping: keep accurate records of all hotel guest account information
Qualifications:
  • Exhibits working knowledge of Microsoft Office and reservation management systems 1+ year of hotel industry experience or related job preferred
  • Well-versed in taking telephone calls and handling stressful situations
  • High school graduate, GED recipient, or equivalent
  • Displays impeccable interpersonal, time management, organizational skills, and customer service skills
  • About Company
Triple Crown Hospitality operates top-tier hotels and always strives to ensure maximum guest, employee, and owner satisfaction. Combining Team, Trust & Tradition, Triple Crown Hospitality has an award-winning formula, and our hotels speak for themselves.
Apply now
Apply now

Level

EntryL2

Salary

$14 - $15 hourly

Location

Louisville, KY

Occupation

Hotel, Motel, and Resort Desk Clerks

Industry

Hotels (except Casino Hotels) and Motels

Posted

4 days ago

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