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Rural Health Link Program Manager, (WV RHTP)

L7

west virginia department of healthCharleston, WVtoday

Occupations

Medical and Health Services ManagersSocial and Community Service ManagersFirst-Line Supervisors of Transportation Workers, All Other

Industries

Administration of Public Health ProgramsSpecial Needs TransportationAll Other Miscellaneous Ambulatory Health Care Services
Reports To: Secretary of Health, State of West Virginia, with direct accountability to the Office of the Governor
Location: Charleston, West Virginia
Position Overview: Rural Health Link (RHL) is a critical initiative under the West Virginia Rural Health Transformation Program (WV RHTP), dedicated to transforming rural healthcare delivery by reducing transportation barriers and connecting residents to timely care. RHL aims to create an integrated statewide health-mobility platform, coordinating non-emergency medical transportation (NEMT), and building regional transit infrastructure across West Virginia. The RHL Program Manager is a crucial role for driving technology-enabled transportation coordination and dispatch integration (Pillar 1) while simultaneously expanding local transit options and multi-county mobility collaboratives (Pillar 2). The ideal candidate will have an operational background in transit logistics, healthcare transportation, or program administration, with significant experience in multi-jurisdictional coordination and mobility solutions.
Core Responsibilities
General Program Management: Strategic Leadership: Provide overall strategic direction and leadership for the Rural Health Link initiative. Stakeholder Engagement: Cultivate strong relationships with transit authorities, regional transportation providers, emergency medical services, health systems, state agencies, and technology vendors. Data & Performance Monitoring: Utilize data and analytics to measure transportation reliability, appointment completion rates, and program impact, ensuring continuous improvement and accountability. Pillar 1: Simplify How Rural Residents Get to Care Unified Mobility Platform: Oversee the implementation and statewide rollout of a centralized digital platform to coordinate and dispatch transportation services across transit, rideshare, and volunteer networks. Care & Scheduling Integration: Partner with healthcare providers and systems to integrate transportation scheduling directly into clinical appointment workflows and health data networks. Emergency & Triage Alignment: Collaborate with EMS agencies and dispatch partners to establish protocols that connect non-emergency patients to appropriate transportation and alternative care destinations. Pillar 2: Expand Local Mobility Options Multi-County Collaboratives: Establish and oversee regional transportation collaboratives that pool local resources and coordinate shared dispatch and cross-county travel. Mobility Coordination: Manage a network of regional mobility coordinators to assist rural residents in navigating transportation options and resolving access barriers. Local Capacity & Fleet Development: Administer grant initiatives supporting vehicle acquisition and expanded operational capacity for local transit providers and community organizations.
Required Qualifications: Bachelor’s degree in a related field, such as Public Health, Healthcare Administration, or Business Administration. A minimum of 5 years of professional experience in transportation planning, healthcare operations, transit management, or program management. Familiarity with transit dispatch and scheduling systems, healthcare navigation, and regulatory environments impacting rural transportation and health services. Strong understanding of non-emergency medical transportation (NEMT), grant administration, mobility coordination, and cross-sector public partnerships. The ideal candidate will have an operational background in transportation logistics, transit systems, or health-mobility coordination. Experience with regional transit collaboratives or EMS partnerships is highly desirable.
Core Competencies:
  • Communication: Excellent communication skills to clearly articulate complex transit logistics, technology platforms, and strategic program goals to diverse audiences.
  • Change Management: The capacity to effectively manage and drive significant operational change across traditionally fragmented transportation and healthcare networks.
  • Partnership Building: Ability to cultivate strong, trust-based relationships with external vendors, community partners, and regulatory bodies.
  • Collaboration & Persuasion: Ability to build consensus among diverse and sometimes competing stakeholders and influence partners to adopt shared platforms, pooled resources, and coordinated operating models.
  • Project Management & Organization: Ability to oversee complex, multi-faceted initiatives, ensuring alignment of goals, resources, timelines, and budgets.
  • Decision Making & Problem Solving: Strong analytical skills to use data and performance metrics to guide strategic decisions, identify challenges, and implement effective solutions.
  • Commitment to the Governor’s mission of “Stronger Lives, Healthier Choices, and a Better West Virginia.”Appointment and Compensation:
  • This is an exempt (at-will) position under the Department of Health. Compensation will be commensurate with executive-level public service, experience, and qualifications. This position includes full state benefits and travel reimbursement for statewide engagement.
  • This position is a full-time, term-limited appointment for a period of up to five (5) years and is contingent upon the award and continued availability of federal funding through the Rural Health Transformation Program. Continued employment beyond the project period is not guaranteed.
  • Featured benefits
  • Medical insurance, Vision insurance, Dental insurance, 401(k), Disability insurance, Pension plan, Tuition assistance
  • Requirements added by the job poster
  • Bachelor's Degree
  • Applicants interested in learning more about the program and the State’s proposed approach may review the application materials here: https://governor.wv.gov/rht
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Level

ManagerL7

Location

Charleston, WV

Occupation

Medical and Health Services Managers

Industry

Administration of Public Health Programs

Posted

today

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