Solutions Engineer [Pre and Post Sales] - SMB

About the role: Attio is on a mission to redefine CRM for the AI era. We’re building the first AI‑native CRM designed for ambitious go‑to‑market teams. We recently announced our $52M SeriesB, led by GV with support from Redpoint, Balderton, Point Nine, and 01A. The Customer Success team is integral to how we build, grow, and deliver value. We help customers adopt Attio quickly, integrate it smoothly, and unlock lasting impact. With technical fluency and deep empathy, we guide teams through complex use cases, share insights that shape the product, and turn great onboarding into long‑term success.

What you’ll do: Work directly and independently with Attio’s new customers via video call, email, and live chat to ensure their success with Attio Design and develop programs to support customer onboarding at scale (e.g., user guides, documentation, onboarding emails, office hours) Identify accounts where there is opportunity to expand Attio’s impact and footprint, and collaborate with Sales and Customer Success teams to nurture that growth Work collaboratively with internal teams (e.g., support or engineering) to address and resolve customers product issues Gather client feedback and insights to contribute to the continuous improvement of the Attio product What you’ll bring Direct customer‑facing experience deploying, selling, or managing complex products or services Customer‑facing experience solving business problems with technology Experience designing and explaining solutions using SaaS concepts like APIs and JSON, and integrating systems using code or iPaaS solutions like Zapier, Tray.ai, IFTTT, etc. Ability to work independently in an unstructured, fast paced, environment with shifting priorities

What we offer: Competitive salary between $110,000 – $130,000

Hiring process: Our hiring process is designed to help us identify people with critical thinking and analytical problem‑solving abilities. We will test for excellent customer communication skills and your technical level, in search of no‑code experts, basic programming skills, and people who are comfortable with APIs and JSON. Review Applications reviewed Screening Call with Recruiter ~ 30 minutes Call with Hiring Manager ~ 30 minutes Interview Case study exercise ~ take home Final interview ~ 30 minutes Founder call ~ 30 minutes Offer Offer call Seniority level Mid‑Senior level Employment type Full‑time Job function Business Development, Customer Service, and Product Management Industries Software Development, Internet Marketplace Platforms, and IT System Custom Software Development