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Project Manager, Technical Services

L5

cxtecSyracuse, NYtoday

$70,000 - $85,000 per year

Occupations

Project Management SpecialistsInformation Technology Project ManagersConstruction Managers

Industries

Computer Systems Design ServicesAdministrative Management and General Management Consulting ServicesOther Computer Related Services
Project Manager For more than 45 years, CXtec has helped organizations maximize the value of their IT investments. As North America's largest secondary market network hardware provider, we deliver innovative, cost-effective IT solutions that help businesses extend the life of their technology. Today, we continue to provide creative IT lifecycle management solutions to organizations of all sizes around the world. The Project Manager provides account and project management in collaboration with Systems Engineers, Sales Account Managers, and Third-Party Service Partners. This role oversees project design, work planning, resource management and allocation, issue and risk management, client satisfaction, and pipeline forecasting. The annual base salary range for this position is $70,000-$85,000. The actual salary offered will vary based on applicant's relevant skills, education, experience, certifications and geographic location as well as other business and organizational needs.
Location: Syracuse, NY; Atlanta, GA; or Phoenix, AZ preferred. Remote opportunities may also be considered.
What You'll Do:
  • Ensure client satisfaction by providing answers to all billing related questions, making sure all technical projects are completed on time/budget, and scheduling technical resources for on-site support, projects, and other services as necessary.
  • Coordinate with sales & product management to provide assistance with all service proposals.
  • Interface with sales and customers on conference calls to promote CXtec and TERACAI service offerings.
  • Creation of detailed project plans in conjunction with Systems Engineers and Third-Party Service Partners.
  • Conduct project meetings, schedule resources, monitor issues and risk, and ensure successful completion of projects.
  • Assist with creation of cost estimates and financial reports for all projects.
  • Assist Systems Engineers and third-party services partners with scope and proposal requests for sales opportunities.
  • Regularly update project plans in PSA tools with project progress.
  • Monitor ISO processes for continuous improvements
  • Escalate problems as necessary to Management
  • Responsible for coordination of all relevant functions of CXtec and TERACAI services to ensure that customer orders are fulfilled satisfactorily.
  • Manage external partner relationships and resources as needed
  • Create procedures and/or make suggestions to improve existing procedures that document best practices when responding to client billing issues, scheduling resources, and managing projects.
  • Assume additional responsibilities as assigned.
What You Bring: Bachelor's degree or 5 years relevant experience. Certified Associate in Project Management (CAPM) certification with 2 years of demonstrated project management experience. Previous experience managing IT projects preferred. Ability to work in a high pressure environment. Ability to conduct meetings and schedule resources. High level of initiative with strong focus on meeting deadlines. Ability to multitask and work independently with minimal supervision. Strong organizational, prioritization and problem-solving skills. Strong verbal and written communication skills. Proficient in Microsoft Office. We are proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to age, race, creed, color, national origin, religion, pregnancy, reproductive health decisions, sexual orientation, protected veteran or military status, sex, disability, marital or familial status, domestic violence victim status, gender identity or expression, predisposing genetic characteristics, criminal history or any other legally protected class. CXtec is committed to maintaining a workplace free from discrimination and providing reasonable accommodations as required by law.
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Level

SeniorL5

Salary

$70,000 - $85,000 per year

Location

Syracuse, NY

Occupation

Project Management Specialists

Industry

Computer Systems Design Services

Posted

today

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