Remote Bilingual Spanish/English Customer Support

Teleperformance USA is seeking a Customer Support Specialist to serve as a primary contact for clients, handling inbound and outbound communications with professionalism and accuracy. You will use web-based tools to resolve inquiries and ensure a seamless customer experience in a high-velocity environment. The role emphasizes active listening, careful handling of confidential information, and escalation when needed, with a focus on resolving issues on the first contact whenever possible.