Global SOP Program Lead - Logistics & Service

Tik Tok is seeking a Logistics Service Excellence professional in Seattle to own end-to-end SOP design and optimization across global logistics and aftersales. You will lead cross-functional initiatives with Product, Engineering, and Operations to improve service quality and operational efficiency. The role emphasizes data-driven decision-making, governance of SOPs, and collaboration with BPO/vendors to translate policy into actionable workflows. A strong ownership mindset is essential.