PBX Associate | Saturday and Sunday | 7AM to 7PM

Job Summary: The PBX Associate (Entry Level) is responsible for assisting the PBX helpdesk with answering and routing calls as well as assisting in various IT Helpdesk functions. This is a dule role with 60% PBX and 40% IT Helpdesk. The PBX Helpdesk Associate will have a pleasant attitude, a willingness to learn and act in a dependable and responsible manner. Must be available for: Weekends/Rotating Shifts and Overnight Shifts.

Essential Functions: Responsible for answering incoming calls and routing calls to correct department or extension. Conduct emergency communication to the Fire and emergency response units. Responsible for IT documentation and troubleshooting IT related issues with guidance. Prioritize calls to the CODE phone over all other calls. Train on the PBX system and existing VoIP platform. Other duties as assigned by Manager. Behavioral Standards Treats everyone as their customer; utilizes scripting and other tools to ensure consistency in customer service; Expresses recognition and shows appreciation to others; fully utilizes AIDET principles; responds quickly to handle requests, complaints, and questions; displays a positive attitude. Communication/Knowledge Wears nametag properly; follows dress code policy; answers phone correctly and promptly; is prepared for meetings; meets deadlines; does not participate in gossip; acts ethically and treats others with respect; respects customer’s and co-worker’s time; establishes and maintains effective relationships with customers and co-workers. Collaboration/Teamwork Attends staff meetings; follows HIPAA guidelines; follows patient rights policy; complies with the compliance program; demonstrates knowledge of role in a disaster; demonstrates knowledge of fire and fire drill procedures; working knowledge of hospital emergency codes; always utilizes standard precautions in the clinical setting; safely manages the environment of care by demonstrating a working knowledge of the requirements of the: Life Safety program, Utilities Management program, Hazardous Materials program, Emergency Preparedness program, Safety Management program, Medical Equipment Management program, Security Management program.

Requirements: Experience 1 year working in a healthcare environment with PBX switchboard 6 months experience entry level IT Helpdesk role Education GED or High School diploma Some college preferred