Help Desk Specialist

What You’ll Do: Provide first-level IT support to end users via phone, email, and chat. Troubleshoot and resolve issues involving hardware, software, computers, printers, and networks. Diagnose voice and data communication issues and escalate more complex problems when needed. Create clear, concise, and informative service tickets and technical documentation. Follow up on open tickets and proactively drive issues through final resolution. Maintain accurate documentation and technical support reports. Partner with internal teams and escalate issues appropriately to ensure timely solutions. What We’re Looking For1–2 years of IT support/help desk experience. Experience working with ticketing systems and documenting technical issues. Broad knowledge of common operating systems, application software, desktops, laptops, printers, and networks. Strong troubleshooting and problem-solving skills. Excellent written and verbal communication skills. A customer-focused mindset and the ability to manage multiple support requests. Ability to work independently while knowing when to escalate an issue.

The Opportunity: This is a great opportunity for an early-career IT professional looking to build their technical expertise, expand their troubleshooting skills, and become a trusted resource for end users.

Level: Individual Contributor

Experience: 1–2 years

Reports To: IT Manager

Education/Certifications: No advanced degree or certification required