Telephone Operator II

Required Qualifications: High school graduate Strong computer skills Familiarity with Google Sheets and docs. Customer service experience

Preferred Qualifications: Minimum 2 years college Strong prior experience as a switchboard operator Prior hospital experience Core Values Our team models REHAB's core values H.E.A.R.T. in daily actions. Honesty Speak and act with truth and respect. Engagement Embrace and commit to our mission, vision and values. Aloha Serve others with a spirit of kindness and compassion. Resilience Rebound and recover with a sense of urgency. Teamwork Work together for success.

Essential Job Functions: Operates switchboard console, for serving patients and to receive and extend local and long distance calls. Monitors 500 emergency line, Nurse Call System, Fire Alarm System and mobile radio contact with hospital security. Notifies appropriate personnel of an emergency. Operates the overhead paging system for overhead announcements, including emergencies and assists all staff in locating personnel. Maintains a daily log of all events with times and names. Notifies supervisor for follow-up or special attention. Maintains patient census list, checks with admission and nursing for updates to daily printout. Reports equipment malfunctions to appropriate repair personnel. (Telephone equipment, elevators, etc.) Maintains and administers the parking program according to policy. Uses sound judgment and ensures patient safety. Follows and adheres to all organizational and departmental policies and guidelines, code of conduct, and REHAB employee handbook. Performs other duties as assigned. Equipment, Tools, Work Aids Used Office equipment, including telephone, computer and multifunction devices (MFDs). Google's G Suite, report writer and database software.