Technical Support Specialist
noipReno, NV
Technical Support Specialist
L4
noipReno, NV4 days ago
Occupations
Computer Network Support SpecialistsComputer User Support SpecialistsNetwork and Computer Systems AdministratorsIndustries
Computer Systems Design ServicesOther Computer Related ServicesCustom Computer Programming ServicesJob Description:
DescriptionYou Are:
A customer-first problem solver who enjoys helping people and making technical concepts easy to understand. Youʼre patient, resourceful, and calm under pressure, with the ability to multitask and stay organized in a fast-paced environment. You take ownership of issues and are motivated by delivering great customer experiences.
You Have:
- Comfort working with technical concepts like networking, DNS, or device configuration (router setup, port forwarding, DNS record types and SSL certificates), and can explain them clearly to non-technical users.
- Your Location:
- Hybrid, 2-3 days in-office
- Our Office: 425 Maestro Dr Second Floor, Reno, NV 89511 Your Schedule:
- Full-Time | 40 Hours Per Week | Four 10-hour days
- Standard Business Hours, including weekends (flexibility as needed)
Your Language Skills:
English: Required (Highly Proficient Written & Verbal)
Spanish: Preferred
Your Manager:
- Customer Success Manager
- Your Contribution to No-IP:Delivering timely, effective, and technically accurate assistance (Tickets/Email/Phone)
- Assist customers with account setup, Dynamic DNS, and product configuration
- Troubleshoot DNS, email, SSL, and network/device-related issues
- Identify customer pain points and share feedback with Product and Engineering
- Maintain support articles and internal documentation
- Help review and improve AI-generated answers in Zendesk
- Test and evaluate technologies
Qualifications:
- 3-5 years of customer service (including phone/email support)
- Able to clearly explain technical topics
- Ability to professionally de-escalate customer situations
Software: Help Desk (Zendesk), AI (Claude, ChatGPT), CRM (Hubspot)
No-IP’s Contribution to You:$22-$30/hrAnnual bonus (8%) tied to company, department, and individual performance 401k w/ match Health, Dental, Vision - 100% covered!20 days PTO + 1 week paid holiday closure9 Paid Holidays Professional development reimbursement
Apply now (opens in a new tab)
Level
MidL4
Location
Reno, NV
Occupation
Computer Network Support Specialists
Industry
Computer Systems Design Services
Posted
4 days ago
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