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WFH Client Service Rep - $250 bonus after training

L3

nexrepWeddington, NCtoday

$25,350 per year

Occupations

Customer Service RepresentativesSales and Related Workers, All OtherSales Representatives of Services, Except Advertising, Insurance, Financial Services, and Travel

Industries

Temporary Help ServicesTelemarketing Bureaus and Other Contact CentersAll Other Business Support Services
Title: Remote Customer Service Representative
Status:
  • Remote, W-9 (Independent Contractor)
  • Become a Customer Service Representative, work from home, and set your own schedule while helping others!
  • If helping patients remain at home andreceivecare from their loved ones is a cause you feel inspired by, and you take satisfaction in making a positive impact on other people’s lives, this flexible and fulfilling work from home opportunity may be just whatyou’relooking for.
As a Customer Service Representative, you’llbe answering calls on behalf of a client that provides payroll services for people who are in self-directed Medicaid programs. In these programs, patients who have Medicaid can hire the caregiver they choose. This client helpsfacilitatethe payments to caregivers, ensuring that they receive compensation for taking care of their loved ones. This remote, flexible opportunity pays independent contractors$13 per hour.
Essential Functions:
  • Answering incoming calls from patients and caregivers with compassion and professionalism, responding to theirquestionsand providingimportant information
  • Making outbound calls to patients and caregivers
  • Activelyassistingwith enrollment, program applications, and set up in applicable systems
  • Retrieving information toassistcaregivers with any payroll-related inquiries
  • Utilizing de-escalation techniques when supporting upset or frustrated callers
  • Offering guidance and directions to both caregivers and patients to effectively resolve any issuesthey’refacing
  • Documenting information and outcomes as necessary
About You: To support this client, you should have at least one year of customer service experience. You will also need strong computer skills and the ability to offer troubleshooting advice whenappropriate. In addition, you will need:
  • The ability to offer empathy, patience, and a friendly demeanorat all times
  • The ability to handle calls of a sensitive nature and de-escalate emotionally charged patients and caregivers
  • Great active listening skills
  • Excellent written and verbal communication skills
  • Strong attention to detail
  • The ability to multitask and adapt to change in a fast-paced environment
  • A quality-focused mindset and a desire to achieve first call resolution whenever possible
  • The ability toaccurately and confidently work with numbers and discuss money
  • Your Home Office Environment
  • To be a Customer Service Representative, you will need:
  • A computermeeting these criteria:
  • Operating System: Windows 10 or 11 (Macs and Chromebooks are not supportedat this time)
  • Memory: 8GB of RAMCPUs (Speed * Processors): 6Hard Drive: At least 500MB of free space
  • Sound: sound card (standard on most computers)
  • Up-to-date antivirus software
  • Access to high-speed, hardwired internet (no Wi-Fi or Satellite, please)
  • Dual monitorsA USB noise-cancelling headset
  • A webcam for your certification experience
  • WhereNexRepContractsNexRepcontracts with people in 31 states. The only states we do not currently contract inare:
  • AR, AZ, CA, CO, CT, DC, HI, IL, MA, MD, ME, MN, MO, NJ, NY, OR, RI, VT, WA, and WI. We do not currently contract with anyone outside of the US.Flexible Hours of Operation
As a Customer Service Representative, you’llenjoy flexible scheduling, where you use a self-scheduling platform to select when you work and when youdon’t, within the client’s hours of operation. Hoursof operation are Monday through Saturday, 8:00 AM to 08:00 PM ET. Please note that this third-party client requires that contractors service between 30-35 hours per week. Also, due to Mondays and Fridays being particularly busy, the client is seeking contractors who can service some hours on those days. Ifyou’dprefer to service fewer than 30 hours per week, or not to service any hours on Mondays and Fridays as an independent contractor, you’refree to pursue a different opportunity within the NexRepMarketplace. Pay and PerksThis flexible opportunity pays independent contractors
Apply now (opens in a new tab)
Apply now (opens in a new tab)

Level

JuniorL3

Salary

$25,350 per year

Location

Weddington, NC

Occupation

Customer Service Representatives

Industry

Temporary Help Services

Posted

today

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