Management & Program Analyst

Management & Program Analyst Duties of the position include but are not limited to: Conducts organizational and manpower studies to identify workflow and staffing efficiencies. Develops, implements, and maintains administrative policies, procedures, and service-line guidance. Coordinates organizational needs based on long- and short-range planning. Provides administrative management for programs and identifies when policy updates are needed. Supports standardization and process-improvement initiatives across PMRS.Participates in strategic planning and analyzes impacts on administrative operations. Identifies training priorities and determines training needs. Designs, develops, and delivers training materials, courses, and instructional methods. Evaluates training effectiveness and modifies programs based on findings. Provides training and guidance to administrative staff and system end-users. Data Quality, Analysis & Reporting Ensures data accuracy through validation, cross-checking, and corrective action. Conducts complex healthcare analytics to identify trends, gaps, discrepancies, and opportunities. Develops and maintains performance reports for clinics and providers. Produces ad-hoc data extracts, dashboards, and decision-support tools using VistA, VSSC, SQL, CDW, Pyramid Analytics, Excel, and Access. Prepares weekly and monthly reports for leadership to support decision-making. Performs data analysis for all programs including Physiatry, Pain, Physical Therapy, Occupational Therapy, Recreational Therapy, and Whole Health. Monitors clinic workflow, access, capacity, and performance metrics. Identifies root causes of access or performance issues and recommends data-driven solutions. Applies systems redesign, rapid-cycle improvement, and operational management principles to enhance clinic efficiency. Plans, schedules, and conducts studies to evaluate clinic operations. Shares best practices and improvement strategies across the health system. Develops and manages systems, processes, databases, and data-tracking methods. Maintains service-level SOPs, Coordinated Care Agreements, MOUs, and other governance documents. Manages user access controls, database tables, and document storage processes. Ensures data sites, dashboards, and reporting platforms remain current and accurate. Collaborates with OIT to support continuity during system updates. Monitors and maintains provider panels, capacity, load leveling, and profile accuracy. Oversees consult management processes, ensuring timely, accurate, and compliant consult activity. Corrects transmission issues and resolves appointment discrepancies. Provides recommendations on resource allocation, staffing, FTE distribution, and system utilization. Supports long-term staffing projections (1-, 5-, and 20-year planning).Supports coordination of care within VA and community resources. Provides high-level operational support in implementing and managing programs. Serves as liaison between PMRS and other facility departments. Establishes, monitors, and reports outcome measures for programs. Plans and coordinates improvement projects and events.