Automotive Internal Service Advisor

Automotive Internal Service Advisor Ourisman Automotive Group is seeking a detail-oriented and organized Internal Service Advisor responsible for managing all internal repair orders, dealership vehicle reconditioning, warranty claim processing, and internal billing. This role serves as a key liaison between technicians, parts, used car management, accounting, and service leadership to ensure timely, accurate, and compliant documentation and workflow. Open, manage, and close all internal repair orders for dealership-owned, company, demo, and loaner vehicles Coordinate used car inspections, reconditioning, and mechanical repairs Track reconditioning status and ensure vehicles meet frontline-ready timelines Ensure proper labor op coding, parts posting, and documentation on all internal ROsMaintain reconditioning logs, internal service reports, and cost summaries Review repair orders for accuracy prior to billing Submit and track warranty and internal claims Resolve rejected or unpaid claims Communicate timelines and approvals with technicians, parts, and management Partner with accounting on internal billing accuracy Previous experience as a Service Advisor, warranty or in a similar role in the automotive industry is preferred. Excellent communication and interpersonal skills, strong organizational abilities, high attention to detail and a customer-oriented approach. Familiarity with automotive service software, DMS and Microsoft Office Suite. Basic understanding of automotive systems and repair procedures. Ability to manage multiple priorities Health, dental, and vision insurance Life insurance options Short-term and Long-term disability insurance 401(k) plan with company match Paid time off and holiday leave Opportunities for professional development and growth Ourisman Automotive Group is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law. Should you require accommodation during the interview process, please advise the hiring manager when contacted for an interview.