Information Technology Administrator (New York)
Information Technology Administrator (New York)
L5
Occupations
Network and Computer Systems AdministratorsComputer User Support SpecialistsComputer Network Support SpecialistsIndustries
Computer Systems Design ServicesComputer Facilities Management ServicesOther Computer Related Services- Employee Technology Support: Provide timely onsite and remote support for Windowscomputers, laptops, printers, peripherals, conference room technology, Microsoft 365, andbusiness applications.
- Equipment and Onboarding: Prepare computers and other equipment, support employeeonboarding and offboarding, and help manage accounts, licenses, access, and device readiness.
- IT Asset Coordination: Track IT equipment and software; coordinate purchases, repairs, warranties, returns, and replacements; and keep asset records current.
- Troubleshooting and Escalation: Resolve common account, device, connectivity, and applicationissues; identify when an issue needs escalation; and coordinate with the MSP or vendor throughresolution.
- Microsoft 365 Administration: Assist with day-to-day administration of Microsoft 365, useraccounts, endpoint tools, and TCT's hybrid environment, with guidance and escalation support as needed.
- Documentation: Maintain clear IT documentation, setup instructions, inventories, and repeatableprocedures so employees and the IT team can find reliable answers.
- Technology Projects: Help with infrastructure, cloud, security, automation, AI, and other ITprojects as priorities arise; take ownership of assigned work and expand responsibility as skillsdevelop.
- Service Improvement: Look for practical ways to improve support and simplify recurring IT taskswhile keeping employee needs and business continuity in view.
- Experience and Education: Approximately four to five years of help desk, desktop support, orhands-on IT support experience; comparable practical experience will also be considered. Abachelor's degree in technology or computer science is preferred.
- Employee Support: A service-oriented approach, clear communication, patience, and confidenceassisting employees with different levels of technical experience.
- Troubleshooting: Ability to gather relevant information, explain next steps, prioritize urgentissues, and follow through until the user has a resolution or clear update.
- Collaboration and Ownership: Comfort working independently on routine issues andcollaborating with the IT team, MSP, and vendors on more complex problems.
- Judgment and Flexibility: Sound judgment in a role where employee support may require a quickresponse during business-critical situations.
- Helpful Endpoint Experience: Windows endpoint setup and support, Microsoft 365, Entra ID orActive Directory, account provisioning, and endpoint management tools such as Intune orWindows Autopilot.
- Helpful Infrastructure Experience: Solid knowledge and experience with Windows Server, networking, cloud services such as Azure, IT security practices, backup, or disaster recovery.
- Helpful Automation Experience: PowerShell or other scripting and automation tools, Microsoft Graph, Power Automate, Copilot Studio, n8n, or practical use of AI tools in IT work.
- Additional Qualifications: Relevant certifications or experience in architecture, engineering, construction, cost consulting, or business applications used in those environments.
- Work Requirements: Based in TCT's New York office; occasional travel to Washington, DC; abilityto prepare and move IT equipment weighing up to 50 pounds, with or without reasonableaccommodation. Why Choose TCT?
- "Small Giant": Contribute meaningfully to a growing firm while experiencing the collaboration, accessibility, and visibility of a smaller team.
- Career Growth: Build skills through continuous learning and professional development, withopportunities to take on broader technology work over time.
- Team Collaboration: Join a supportive, cross-functional environment where peoplecommunicate openly, take ownership, share knowledge, and help the team succeed.
Level
SeniorL5
Location
New York, NY
Occupation
Network and Computer Systems Administrators
Industry
Computer Systems Design Services
Posted
today
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