Contact Representative (Office Automation)

Duties: Assist beneficiaries in-person and/or by telephone with clarification on essential TRICARE benefits. Verify patient enrollment and eligibility for services, and advise beneficiaries regarding the services available and how to access those services. Utilize computer and office automation software to compile and/or type a variety of material, to include reports or memos. Assist with database maintenance to ensure efficient processing and tracking of patient referrals. Ensure timely referral processing for specialty care or services in accordance with DHA access to care guidelines and local processes and procedures. Gather personal information for program eligibility and beneficiary needs. Confirm accuracy and consistency of enrollee information within the Defense Enrollment and Eligibility Reporting System, automated healthcare system and/or other systems.