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Medicaid Call Center - Customer Care Associate (Remote)

L3

conduentTopeka, KStoday

$22,000 - $23,000 per year

Occupations

Customer Service RepresentativesPatient RepresentativesReceptionists and Information Clerks

Industries

Telemarketing Bureaus and Other Contact CentersServices for the Elderly and Persons with DisabilitiesOther Individual and Family Services
Medicaid Call Center - Customer Care Associate (Remote) KS, United States and 2 more (Remote)
About Us: Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day.
Job Description: Medicaid Call Center - Customer Care Associate (Remote)
Location: Remote position; must reside in KansasHours of Operation: 8 am – 7 pm CSTPossible shifts – will be determined based on business needs following completion of training. Individuals should be able to work any shift below
Shifts: 8:00am – 4:30pm8:30am – 5:00pm9:00am – 5:30pm10:30am – 7:00pmHourly Rate: $16.25/hr. Bilingual $16.75/hr. Bilingual Spanish/English with the ability to speak and read both languages fluently.
Job Description: As part of the KanCare Clearinghouse Program, the Medicaid Call Center - Customer Care Associate (Remote)will provide quality customer service in the KanCare Contact Center. The position is responsible for gathering thorough documentation and entering information into various systems Essential duties may include, but are not limited to:
  • Dedicated and trained specifically for supporting KDHE’s programs, systems, policies, and procedures
  • Answers questions about the eligibility process and provides general program information for Family Medical and E&D/LTC Programs
  • Responds to calls courteously, accurately, and concisely
  • Provides high-quality customer service and focuses on the accuracy of information provided
  • Evaluates information received through a phone contact and asks appropriate follow-up questions, solicits additional information, and evaluates the potential impact of the information provided
  • Maintain with up-to-date knowledge of regulations, policies, and guidelines
  • Complete all assigned training as necessary
  • Minimum Qualifications/Experience
  • High School diploma or GED equivalent; post-secondary education preferred
  • Minimum of six (6) months’ experience in customer serviceMS Office, Outlook, and Internet usage experience
  • Preferred Skills or Knowledge:
  • Minimum of six (6) months’ experience in Family Medical Medicaid eligibility
  • Knowledge of Medicaid and managed care programs
  • Customer Orientated
  • Ability to adapt/respond to different types of characters
  • Able to multi-task, prioritize, and manage time effectively
  • Must possess good interpersonal and communication skills both verbally and in writing including knowledge of basic grammar, spelling & punctuation
  • Should be able to type 28-30 wpm accurately
  • Willingness to work part of a team
  • Maintain the integrity and confidentiality of all records and communications
  • All other duties as assigned.
  • Strong computer skills with the ability to maneuver in complex software systems
Pay Transparency Laws in some locations require disclosure of compensation and/or benefits-related information. For this position, actual salaries will vary and may be above or below the range based on various factors including but not limited to location, experience, and performance. In addition to base pay, this position, based on business need, may be eligible for a bonus or incentive. In addition, Conduent provides a variety of benefits to employees including health insurance coverage, voluntary dental and vision programs, life and disability insurance, a retirement savings plan, paid holidays, and paid time off (PTO) or vacation and/or sick time. The estimated hourly rate for this role is $16.25 About the Team Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law. Locations Default Remote, Remote, KS, 00000, US (Remote)
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Level

JuniorL3

Salary

$22,000 - $23,000 per year

Location

Topeka, KS

Occupation

Customer Service Representatives

Industry

Telemarketing Bureaus and Other Contact Centers

Posted

today

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