Customer Service for Tracking

Your responsibilities: Manage a shared folder dedicated to generic requests and top clients, assigning them based on the branch or specific client needs. Resolve customer phone requests by consulting internal systems or involving the relevant managers. Maintain clear and timely communication with clients, providing updates on the status of shipments and responding to their needs. Organize interbranch transports, coordinating pickups, deliveries, and operational activities with precision. Extract and analyze data from internal systems to identify potential delays or issues, ensuring punctual monitoring of the service. Ensure the correct tracking and resolution of missing documentation (POD) and other essential documents. Prepare and update periodic reports on key performance metrics and any operational issues. Receive and evaluate requests for extra costs from correspondents, informing the commercial office and authorizing or rejecting such costs. Contact directly the correspondents for entrusted shipments, also managing express deliveries.