Shift Manager

What You’ll Do: Shift Leadership: You will lead shifts with a focus on delivering exceptional guest experiences, managing team dynamics, and ensuring operational excellence.

Key Holder Responsibilities: You may serve as a key holder, responsible for opening and closing the restaurant, including setting up and securing the facility. Task Delegation: You will identify, prioritize, and delegate tasks to team members to keep the restaurant running efficiently during your shift.

Guest Experience: You will actively engage with guests to ensure their needs are met and address any concerns with urgency and care. Team Support: You will assist in hiring, training, and mentoring team members to help them achieve their potential and meet performance standards. Operational Excellence: You will maintain knowledge of FOH and BOH processes, including recipe adherence, food safety, and cleanliness standards. Inventory and Prep Management: You will support inventory management, ensure proper prep levels, and conduct line checks to uphold food quality. Cash Handling: You will supervise cash management, ensuring accuracy and adherence to company policies during opening and closing activities. Compliance and Safety: You will complete and ensure compliance with all health, safety, and regulatory checklists. Problem-Solving: You will resolve guest or team member issues with a sense of urgency and professionalism, escalating concerns when necessary. Flexibility: You will perform other duties or special projects as assigned to meet evolving business needs. How You’ll Do It Leadership: You will set the tone for the team, demonstrating Torchy’s values and fostering a positive work environment. Adaptability: You will remain calm and effective in a fast-paced, dynamic environment, handling challenges with confidence and creativity. Communication: You will ensure clear and open communication with team members, providing direction, feedback, and encouragement. Attention to Detail: You will uphold high standards for food quality, safety, and cleanliness, ensuring every detail contributes to an excellent guest experience. Teamwork: You will work collaboratively with all team members, building trust and respect to achieve shared goals. What You Need

Minimum Qualifications: Experience in a supervisory or leadership role in a restaurant or similar environment. Strong understanding of food safety, guest service, and restaurant operations. Required state alcohol-server and Manager ServSafe certifications. Flexibility to work varying shifts, including evenings, weekends, and holidays. Ability to lift, push, pull, or carry heavy objects up to 40 pounds and to stand or walk for extended periods.

Preferred Qualifications: Bilingual English/Spanish, a plus.