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Customer Support Specialist / Technical Support Specialist

L3

jacobs management groupChicago, IL4 days ago

Occupations

Computer User Support SpecialistsCustomer Service RepresentativesComputer Network Support Specialists

Industries

Computer Systems Design ServicesMedical LaboratoriesTesting Laboratories and Services
Customer Support Specialist/Technical Support Specialist Pathology and cytogenetics labs, from universities to pharma, depend on our client's systems. You'll install them, train the customers who use them, and get them running again when something breaks. Why You Should Apply: Two openings on a growing team, with people in place to train you A relationship-building model where you support customers in their work Salaried, with medical, dental, 401k and voluntary benefits Book travel on your own card and keep the points Hands-on hardware and software work, remote and onsite
What You'll Be Doing:
  • Installing systems at customer labs and training their teams
  • Troubleshooting, repairing, and maintaining hardware and software
  • Providing remote support
  • Traveling about 75% in the U.S.
About You:
  • Be able to do the job as described
  • Lab application knowledge (cytogenetics or pathology) and strong customer communication
  • A bachelor's in biology, biotech, biomedical engineering or life sciences, or equivalent experience. Lab technologists who build their own computers have done well here
  • Ability to work autonomously
  • Spanish is a plus
How To Apply: We'd love to see your resume, but we don't need it to have a conversation. Email Santi at sjames@jacobsmgt.com and tell me why you're interested. Or, if you do have a resume ready, apply here.
Apply now (opens in a new tab)
Apply now (opens in a new tab)

Level

JuniorL3

Location

Chicago, IL

Occupation

Computer User Support Specialists

Industry

Computer Systems Design Services

Posted

4 days ago

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