Santaland Supervisor, Herald Square - Full Time (TEMP)
Santaland Supervisor, Herald Square - Full Time (TEMP)
L4
Occupations
First-Line Supervisors of Entertainment and Recreation Workers, Except Gambling ServicesFirst-Line Supervisors of Retail Sales WorkersFirst-Line Supervisors of Personal Service WorkersIndustries
Gift, Novelty, and Souvenir RetailersDepartment StoresAll Other General Merchandise Retailers- Oversee the daily Santa appearance schedule (facilitating switches, breaks, and lunch breaks) based on the pre-existing staff and operating schedules.
- Maintain Santa's physical well-being and appearance while he is within the attraction in front of guests
- Work with the Santaland Managers to maintain a smooth and constant flow of traffic through Santaland
- Assisting Managers and Macy's Studios with pre-season training of SantaEnsure that all shifts are covered appropriately (facilitating shift changes and absence cover as necessary)
- Assist on select special event and staffing based on needs requested by Santaland Operations Manager
- Maintain order and morale in the Santa dressing room area
- Work closely with Costume Staff and Wig team to assure Santa appearance aligns with the Macy's guidelines and expectations
- Assist all village staff (Elves, Photographers, Performers) with any issues that are presented throughout the day
- Assist guests with possible re-shoots of Santa photos
- Assist guest with special requests and/or accommodations
- Supervise onsite guest arrivals via reservation system and implementation of virtual queue system; manage guest flow and crowd control in front of attraction.
- Control guest dispatch in Santa village directing guests to the correct Santa house based on the preferences set in the reservation system.
- Knowledge of a second language helpful
- Strong interpersonal and communication skills
- Mathematical Skills:
- Basic math functions such as addition, subtraction, multiplication and division
- Reasoning Ability :Must have the ability to work independently with minimal supervision
- Must be able to multitask in a fast paced environment
- Present a professional image consistent with Macy's brand values
- Other Skills:
- Effective communicator
- LeadershipOrganizational skills
- Troubleshooting skills
- Ability to train others for the duties of their positions
- Customer service
- Event Operations experience
- Personal Assistant experience
- Administrative experience
- Scheduling experience
Level
MidL4
Location
New York, NY
Occupation
First-Line Supervisors of Entertainment and Recreation Workers, Except Gambling Services
Industry
Gift, Novelty, and Souvenir Retailers
Posted
today
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