Customer Success Manager

🚀 We’re Hiring | Customer Success Manager – USADo you have hands-on experience in Influencer/KOL Marketing, social media, and campaign performance analysis? We’re looking for a Customer Success Manager to join a global AI-powered influencer marketing platform working with leading consumer brands, particularly across fashion, beauty, and e-commerce.📍 United States – East Coast preferred💼 Full-time | RemoteWhat you’ll be doing✨ Build and manage relationships with enterprise clients✨ Support brands with influencer/KOL campaign planning and execution✨ Work with KOL discovery, creator selection, and campaign management✨ Monitor and analyse social media and influencer performance data✨ Evaluate campaign results and turn data into actionable insights✨ Lead client onboarding, training, and product demonstrations✨ Help clients maximise the value of an AI-powered influencer marketing platform✨ Collaborate with Product, Marketing, Commercial, and other internal teams We’re particularly interested in candidates with:✔️ 2+ years of relevant experience✔️ Experience in the livestreaming, social media, influencer marketing, or creator economy✔️ Hands-on experience with KOL/influencer management✔️ Experience managing social media channels or influencer campaigns✔️ Understanding of social media analytics, campaign performance tracking, and digital marketing data✔️ Strong client and stakeholder management skills✔️ Fluent English✔️ Based in the United States and fully authorised to work in the U.S.⭐ Experience working with marketing/social media agencies or consumer brands such as fashion, beauty, or e-commerce is a strong advantage.