Windows Support Engineer

Note: 1. Night Shifts. (4 PM PST - 1 AM PST)2. Onsite Interview

Directory integration with Microsoft Azure via Azure A.D. Connectincluding customer facing or customer support roles. Need to be flexible to work in shifts following US holiday calendar. Majority work time will be EST time zone. Soft Skills o Leadership - handle technically challenging and politically sensitive customer situationso Strong communications skills – Excellent spoken and written English communication.o Effective, polished interaction with customer to gather information quickly; explain customer responsibilities in resolving issue; communicate next steps and status; and inspire confidenceo The successful Support Engineer has the drive and intellectual horsepower to resolve difficult customer issues; directly supports customers through telephone, email, and chat services as applicableo Demonstrable troubleshooting skillso Cross-team collaboration Active Directory: · Multi-forest management within the Active Directory as well as dealing with one-way and two-way trust relationships and ADFS· Active Directory re-structuring and object migration Group Policy design, management and troubleshooting· Active Directory replication topologies including Site, Sitelinks, and Bridgehead Servers· DNS Server management including DNS zone migration, design, and configuration· DHCP Server management and IP address management.· AD replication, Site- Link Sites & services, Account lockout,· DFS Management, Group policy, Windows Time· Kerberos· GPO· AD replication· PowerShell· Active Directory Federation Service (ADFS)· FSMO Roles