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Lobby Services Associate (Part-Time, 2nd Shift) at Skokie Hosp-Endeavor Health - Skokie Hospital-CTD

L4

aramarkEvanston, IL2 days ago

$18.50

Occupations

Ushers, Lobby Attendants, and Ticket TakersHotel, Motel, and Resort Desk ClerksBaggage Porters and Bellhops

Industries

General Medical and Surgical HospitalsHotels and MotelsSpecialty Hospitals
Lobby Services Associate (Part-Time, 2nd Shift) The Hospitality Worker Lead is responsible for ensuring guest satisfaction by booking reservations, assisting with guest needs, and resolving or escalating any guest concerns or issues. May also be responsible for oversight or delegation of responsibilities within the guest services operation including luggage transport.
Compensation: The hourly rate for this position is $18.50.
Benefits: Aramark offers comprehensive benefit programs and services for eligible employees including medical, dental, vision, and work/life resources. Additional benefits may include retirement savings plans like 401(k) and paid days off such as parental leave and disability coverage. Benefits vary by location and are subject to any legal requirements or limitations, employee eligibility status, and where the employee lives and/or works.
Job Responsibilities:
  • Schedules and assigns daily work assignments of the guest services team and oversees completion of tasks
  • Trains and guides guest service staff on job duties, customer service, systems, and procedures
  • Greet and provide customer service to guests while anticipating their needs
  • Responsible for performing service recovery to patients/customers who have received unsatisfactory service
  • Book reservations and coordinate registration
  • Operate a register and/or software system to complete cash and credit card transactions
  • Answers phone calls and emails and deliver messages as needed
Maintains excellent customer service and positive attitude towards guest, customers, clients, co-workers, etc. Reconciles disputed guest charges Participates in Quality Assurance Programs and reviews to address areas in need of improvement
Qualifications:
  • Supervisory experience in a related role preferred
  • Previous guest services experience required
  • High school diploma or equivalent required
  • Demonstrates excellent customer service skills
  • Demonstrates interpersonal and communication skills, both verbal and written
  • Demonstrates organization skills, accuracy, and attention to detail
This role may have physical demands including, but not limited to, lifting, bending, pushing, pulling and/or extended walking and standing. This role may also require uniforms and/or usage of Personal Protective Equipment (PPE).
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Apply now (opens in a new tab)

Level

MidL4

Salary

$18.50

Location

Evanston, IL

Occupation

Ushers, Lobby Attendants, and Ticket Takers

Industry

General Medical and Surgical Hospitals

Posted

2 days ago

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