Product Support Specialist - Hunting/Archery
garminOlathe, KS
Product Support Specialist - Hunting/Archery
L4
garminOlathe, KS7 days ago
Industries
Sporting Goods RetailersHunting and TrappingSporting and Recreational Goods and Supplies Merchant WholesalersProduct Support Specialist - Hunting/Archery We are seeking a full-time Product Support Specialist - Hunting/Archery at Garmin's U.S. headquarters in the Greater Kansas City area. In this role, you will be responsible for getting people back to their passion by providing basic technical customer support for Garmin's consumer products, answering phone calls, emails, chat and web posts in a timely manner while escalating issues for resolution, documentation, and follow-up when necessary. Core hours: Mon - Fri 8:00am-5:00pm.
Essential functions:
Resolve basic customer concerns regarding Garmin products and services via phone calls, email inquiries, chats and social media/web formats Display strong customer support skills and always maintain professional interactions with Garmin customers and co-workers Become knowledgeable in the specifications, capabilities and operation of Garmin products Remain current on changes in policies, procedures, and product offerings Complete tasks and/or projects of basic complexity within defined process accurately and timely Thoroughly document work in an organized and timely manner Work a consistent and reliable schedule as identified by management
Basic qualifications:
High school diploma or GEDDemonstrated interest for the product segment and interest in developing product knowledge Demonstrated customer service expertise Demonstrated strong and effective verbal, written, and interpersonal communication skills Personal or professional demonstrated technical aptitude, problem solving and troubleshooting ability Must exhibit professionalism, be team-oriented, possess a positive attitude, work well with others and have excellent time management and follow-up skills Demonstrated reliable and predictable attendance Demonstrated computer skills and ability to navigate multiple screens
Desired qualifications:
Fluency in Spanish, Portuguese and/or French languages in addition to English Experience with hunting/dog training devices or electronics Garmin International is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, citizenship, sex, sexual orientation, gender identity, veteran's status, age or disability. This position is eligible for Garmin's benefit program. Details can be found here: Garmin Benefits
Apply now
Level
MidL4
Location
Olathe, KS
Occupation
Customer Service Representatives
Industry
Sporting Goods Retailers
Posted
7 days ago
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