Client Support Specialist - After Hours (Fully Remote)

About the Role: You will be the critical first point of contact for clients beginning their mental health care journey. This is a high-volume, performance-driven contact center environment handling calls, emails, and chats. You will conduct needs assessments, connect clients to appropriate care, and perform risk triage.

Qualifications & Skills: Minimum 1 year of direct customer support or service experience. Exceptional writing skills and ability to convey warmth and clarity. Experience with Zendesk, Salesforce, or similar tools, and flexibility to work evenings, weekends, and holidays. Lyra Health is a leading provider of evidence-based mental health care, serving over 20 million people globally through employer and health plan partnerships. The company delivers high-quality care via an AI-powered platform, backed by extensive peer-reviewed research and proven outcomes.