Fulfillment Operations Manager

Duties and responsibilities: Leads, motivates, trains and coordinates daily shift operations to assure product flow within the warehouse while meeting safety, quantity, and efficiencies requirements. Facilitates problem solving and develops action plans to address labor performance issues and achieve key performance indicator goals. Understands financial drivers in the form of budgets, cost, yields, operating plans, etc., and can schedule and manage warehouse operations to ensure maximum production for minimum cost. Ensures all guidelines of good manufacturing practice and OSHA standards are in compliance. Leads health, safety, and environmental processes for the warehouse areas. Leads and develops a high performing work organization that maximizes employee teamwork, contributions, suggestions and decisions. Maintains a clean and sanitary warehouse which is audit-ready at all times. Provides for effective employee relations within the operations unit by ensuring that employment practices are fair and consistent. Assures that time commitments are met for outbound and inbound shipments. Educate and ensure all staff are adhering to customer requirements. As required, deal directly with the customer at meetings, on conference calls, exchanging of emails and webinars in support of the business relationship. Assist customer service with any customer specific issues that require operations involvement. Must meet or exceed metric goals set forth by senior management. Updating performance boards. Ensure all incidents related to facilities and equipment are investigated, documented, and brought to resolution. Adhering to proper work order processes to ensure assets are being maintained effectively. Evaluate storage equipment weekly to ensure that there is no damage to mitigate risk to employee safety or customer product. Validate that preventative maintenance on all Sonwil owned assets is being completed.

Resource Scheduling: Ensure that we are appropriately staffed to meet all customer expected deliverables. Manage daily overtime scheduling. Responsible for administering Sonwil’s performance-based pay structure. Document, review and conduct monthly reviews with employees on performance. Effectively resolve any employee-related conflicts that escalate past supervisory levels with Human Resources input as required. Manage employees at facility to ensure their tasks are completed correctly and in a timely manner. Document positive achievements that can be considered during evaluations and used for employee recognition. Spend time on all shifts periodically or as requested by management to evaluate performance, understand challenges, and identify opportunities for improvement. Communicate roles and responsibilities to facility staff, setting performance expectations/goals. Develop and maintain programs that drive employee performance in a positive direction. Work with Compliance departments to ensure that the facility is actively meeting all requirements needed for certifications (BRC, AIB, FDA, etc.)Assist with preparation for and completion of all audits being conducted within the facility. Collaborate with safety officer to ensure that risk to employee safety is assessed and mitigated. Investigate incidents and administer corrective action to employees who do not follow safety protocols. Validate that warehousing standard operating procedures are being adhered to. Managing Quality hold/release, fire sale, freshness, date rotation requests as required and communicating effectively to the customer. Develop a structured method for managing the communication of sensitive and/or important information to all levels of staff within the facility. Ensure that the communications path has adequate ability to collect feedback from the employees. Validating that all security policies and protocols are being adhered to. Ensure the supervisors are performing their daily required inspections. Work with sanitation to maintain cleanliness objectives for the facility. Ensure that all Driver, Visitor, and Vendor access is compliant with existing policies. Ensure that building and grounds maintenance meet Sonwil’s standard. All other duties as assigned.