Senior Customer Success Manager: SaaS Onboarding & Renewals

Neo. Tax is an AI-driven platform that automates the R&D tax credit and software capitalization for modern software companies. You'll join a small team early and shape how we do customer success, with direct access to leadership and the product team. In this role you'll own the post-sale journey from kickoff through renewal, onboard customers by connecting Jira and GitHub, and drive monthly updates along with annual R&D study deadlines. Your work will directly impact retention and expansion.