RN Telephone Triage

RN Telephone TriageJob Summary and Responsibilities As our RN Telephone Triage, you will work as a telephone triage Registered Nurse in the Call Center, managing calls from diverse clients including community members, physician practices, managed care members, and Home Care patients. Every day you will perform health assessments using computerized guidelines, provide general health information from approved references, and as needed, provide physician and community service referrals. You will expertly function in a multi-task environment to support various client contracts. To be successful in this role, you will be a Registered Nurse with strong telephone triage skills, expertise in health assessments, and the ability to function efficiently in a multi-task environment. Answers incoming phone calls for all product lines and provides thorough and accurate telephone triage. Assesses patient's physical, psychosocial, cultural, and spiritual needs through observation, interview, review of medical records & clinical data. Evaluates patient's response and intervenes to ensure optimal patient outcome. Documents all calls according to call center guidelines. Promotes, advocates, and collaborates to protect the health and safety and rights of each patient. Provides patient/family education through assessment of patient/family learning readiness, needs, and ability. Recognizes the patient or designee as a full partner in providing compassionate and coordinated care based on respect for the patient's preferences, values, and needs. This position will support the Longmont Neurology Clinic.