Crew Chief / Lead Technician

Crew Chief – Water, Fire & Mold Restoration Absolute Clean and Restoration Inc. Belleville, Illinois Absolute Clean and Restoration Inc. is seeking an experienced, motivated, and dependable Crew Chief to lead restoration crews on residential and commercial emergency losses. The Crew Chief is responsible for managing job sites from start to finish, ensuring work is completed safely, efficiently, and to IICRC standards while providing exceptional customer service. This position requires a leader who can motivate technicians, communicate with customers and insurance professionals, accurately document projects, and maintain high-quality workmanship. Leadership Lead and supervise restoration technicians on all assigned projects. Train and mentor new employees. Assign daily tasks and ensure work is completed efficiently. Maintain a positive, professional work environment. Ensure company policies and safety procedures are followed. Water Damage Mitigation Perform emergency water extraction. Install and monitor drying equipment. Perform demolition when necessary. Record moisture readings and drying logs. Determine proper drying strategies following IICRC S500 standards. Fire & Smoke Restoration Perform emergency board-ups and tarping. Conduct smoke and soot cleaning. Set up containment areas. Operate air scrubbers and odor removal equipment. Pack out and inventory contents when required. Mold Remediation Construct containment areas. Install negative air systems. Remove mold-contaminated materials. Perform detailed cleaning using approved remediation methods. Follow company mold remediation protocols. Documentation Complete accurate job documentation using company software. Take before, during, and after photographs. Document moisture readings. Record equipment placement. Maintain daily job notes. Obtain customer signatures when required. Customer Service Explain the restoration process to customers. Maintain professional communication throughout each project. Address customer concerns promptly. Represent the company in a courteous and professional manner. Equipment & Vehicle Care Maintain a clean company vehicle. Keep trucks fully stocked and organized. Perform routine equipment inspections. Report damaged equipment immediately. Assist with warehouse cleanliness and organization. Safety Follow all OSHA regulations. Wear required PPE.Maintain a safe work environment. Report accidents or hazards immediately. Skills Strong leadership abilities Excellent customer service Problem-solving skills Time management Mechanical aptitude Attention to detail Ability to work independently Team-oriented attitude Basic computer and smartphone proficiency