Field Service Technician

Location: Field-Based | Extensive Travel Required Employment Type: Full-Time Reports To: Field Service Manager / Operations Manager Job Summary Symtech Fire is seeking a hands-on, dependable Field Technician to support the installation, commissioning, maintenance, troubleshooting, and repair of fire training simulators and related equipment at customer locations throughout the United States. This position requires significant, ongoing travel and frequent overnight stays. The technician will spend a substantial amount of time traveling to customer sites, supporting installations, completing service assignments, and performing equipment maintenance and repairs. Travel may involve multiple consecutive days or extended periods away from home, depending on project schedules and customer needs. The role involves working with mechanical, electrical, and gas-fired training systems to ensure equipment operates safely, reliably, and according to project specifications. The Field Technician will work closely with internal teams, contractors, and customers to complete field assignments, resolve technical issues, and provide support throughout installation and commissioning. The ideal candidate has strong mechanical and troubleshooting skills, takes pride in hands-on technical work, and is comfortable with extensive travel and changing project schedules. The successful candidate must be able to work independently while maintaining high standards of safety, quality, and customer service.

Key Responsibilities: Installation and Commissioning•Assist with the installation, assembly, and commissioning of fire training simulators and related equipment at customer sites.•Read and follow technical drawings, installation instructions, equipment manuals, and project specifications.•Install, connect, and inspect mechanical and electrical components in accordance with applicable procedures, safety requirements, and qualifications.

• Perform equipment startup checks and functional testing to verify proper operation.
• Coordinate with project managers, engineers, contractors, and customer representatives to support timely project completion.
• Assist with preparing tools, materials, and equipment before traveling to project sites.
• Support field installations from initial setup through final testing and project completion. Maintenance and Troubleshooting
• Perform routine inspections, preventive maintenance, and service work on installed equipment.
• Diagnose mechanical, electrical, and operational issues and help identify effective solutions.
• Troubleshoot equipment malfunctions and perform repairs or component replacements within the technician's qualifications.
• Identify safety concerns, equipment defects, and required follow-up repairs.
• Document service findings, work performed, parts used, and recommendations for additional maintenance.
• Provide field support for equipment failures and customer service requests as assigned.
• Coordinate with internal technical personnel when additional troubleshooting or engineering support is needed. Safety and Quality
• Follow all company safety procedures, customer-site requirements, and applicable regulations.
• Work safely around mechanical systems, electrical equipment, and gas-fired training equipment.
• Verify that installations and repairs meet applicable specifications and company quality standards.
• Report unsafe conditions, equipment failures, and potential project risks promptly.
• Maintain tools, equipment, and work areas in safe operating condition.
• Follow site-specific safety protocols when working at construction sites, military installations, fire training facilities, and other customer locations. Customer Service and Documentation
• Communicate professionally with customers and provide updates on service activities and project progress.
• Explain equipment operation, maintenance procedures, and basic troubleshooting steps to customers as appropriate.
• Complete service reports, installation checklists, commissioning documentation, and other required records accurately and promptly.
• Coordinate with internal departments to obtain technical support, replacement parts, and additional resources as needed.
• Maintain clear communication with the Field Service Manager, Operations Manager, and project teams while traveling and completing field assignments.
• Represent Symtech Fire professionally while working at customer facilities. Extensive Travel and Field Support
• Travel extensively throughout the United States to perform equipment installations, commissioning, inspections, maintenance, service calls, and repairs.
• Spend a significant portion of working time traveling and working at customer sites, with frequent overnight stays and periods away from home.
• Support projects at fire academies, training facilities, military installations, airports, and other customer locations as assigned.
• Accommodate travel schedules that may require consecutive days in the field, extended assignments, early departures, and occasional schedule adjustments based on project requirements.
• Coordinate travel arrangements, tools, materials, and equipment needed for field assignments.
• Maintain flexibility to respond to changing project schedules and customer needs.
• Work occasional extended hours, including overtime, when required by project schedules.
• Report to the company's shop or other designated locations when needed for equipment preparation, training, meetings, or coordination.
• Maintain communication with management regarding travel schedules, project progress, and field service needs.