Sales/Operations Manager

Location: Fully Remote Employment Type: Full-Time Time Zone Requirement: U.S. Eastern Time (9:00 AM – 5:00 PM EST)

Department: Sales & Operations Reports To: Founder / Director of Operations Compensation: Competitive (Based on Experience)

About the Company: We are a fast-growing residential home cleaning services company focused on delivering high-quality, reliable cleaning solutions to homeowners. Our mission is to create a seamless customer experience—from first inquiry to recurring service—while building a strong, efficient operational backbone that supports our rapid growth. We pride ourselves on: Exceptional customer service and communication Efficient scheduling and operations management High-quality, reliable cleaning professionals Building long-term customer relationships and retention

About the Role: We are seeking a highly organized and results-driven Sales & Operations Manager to oversee both revenue generation and day-to-day operational execution. This role sits at the center of the business—responsible for converting inbound leads, managing customer relationships, coordinating schedules, and ensuring service delivery runs smoothly. You will play a critical role in driving growth, improving operational efficiency, and maintaining a high standard of customer satisfaction. This position is ideal for someone who thrives in a fast-paced environment and enjoys balancing sales, customer experience, and operational coordination.

What You'll Do: Sales & Lead Management Respond to inbound leads via phone, SMS, and email Convert inquiries into booked cleaning services Follow up on quotes and nurture potential customers Upsell recurring services and additional offerings Track and manage the sales pipeline Scheduling & Dispatch Coordination Schedule cleaning appointments efficiently Assign jobs to cleaning teams based on availability and location Optimize routes and schedules to maximize efficiency Handle last-minute changes, cancellations, and rescheduling Customer Experience & Retention Serve as the main point of contact for customers Ensure a smooth and positive customer journey Handle complaints, feedback, and service issues Drive repeat business and long-term retention Operations Management Oversee daily operations and service delivery Ensure all jobs are completed on time and to standard Monitor team performance and service quality Identify and implement process improvements Team Coordination & Support Communicate with cleaning teams regarding schedules and updates Support hiring efforts and onboarding of new cleaners Maintain a reliable and high-performing workforce Systems & Reporting Use CRM and scheduling tools to manage operations Track KPIs such as bookings, conversion rates, and retention Generate reports and provide insights to leadership Maintain organized and accurate records

What You Bring: Required Experience 4-7 years of experience in sales, operations, or a hybrid role Experience in service-based businesses (home services preferred)Proven ability to convert leads and manage customer relationships Strong organizational and multitasking skills Experience with scheduling, dispatch, or logistics coordination Ability to work independently in a remote environment Strong written and verbal English communication skills

Core Competencies: Results-driven and sales-oriented mindset Strong problem-solving and decision-making abilities High attention to detail and organization Ability to manage multiple priorities in a fast-paced environment Proactive and hands-on approach to operations Strong customer service mindset

Technical Skills: CRM systems (Hub Spot, GoHigh Level, or similar)Scheduling/dispatch software (Jobber, Housecall Pro, etc.)Google Workspace / Microsoft Office Communication tools (Slack, Zoom)

Nice to Have: Experience in residential cleaning or home services industry Experience managing remote teams or contractors Background in customer support or customer success Familiarity with automation tools and workflows Experience in high-growth startup environments

Technical Requirements: Reliable high-speed internet connection Quiet and professional remote work environment Ability to work U.S. Eastern Time hours (9 AM – 5 PM EST)

Work Environment: Fully remote role Fast-paced, high-growth company High level of ownership and accountability Customer-focused and performance-driven culture Schedule Monday – Friday 9:00 AM – 5:00 PM EST (1-hour unpaid lunch)Who This Role is Ideal For Professionals who enjoy both sales and operations Strong communicators who excel in customer interactions Highly organized individuals who thrive in fast-paced environments Self-starters who take ownership of outcomes Individuals looking to grow into leadership roles What This Role Is Not Not a purely administrative role — sales and decision-making are key Not a low-volume position — high activity and multitasking required Not suited for individuals who prefer highly repetitive tasks Why Join Be part of a fast-growing home services company Play a key role in both revenue growth and operations Work directly with leadership and impact business outcomes Opportunity to grow into senior leadership roles Gain hands-on experience across multiple areas of the business Equal Opportunity We are committed to building a diverse and inclusive workplace and welcome candidates from all backgrounds to apply.