Service Operations Supervisor

What You'll Do: Lead the day-to-day operations of an assigned service location, ensuring compliance with company policies, SOPs, and regulatory requirements. Supervise, train, and develop service team members to achieve operational and performance objectives. Drive safety initiatives, maintain a clean and compliant work environment, and ensure completion of required safety training and medical testing requirements. Maintain accountability for site inventory accuracy and the timely, accurate completion of service work orders. Monitor and drive key operational metrics, continuous improvement initiatives, and overall service center performance. Manage service revenue objectives, support service contract compliance, and oversee local expense controls and resource utilization. Partner with sales teams and customers to support business reviews, contract performance, and customer satisfaction goals. Evaluate staffing, equipment, and operational needs; prepare business cases to support resource planning and site requirements.

What You'll Bring: Previous supervisory, team lead, or people leadership experience. High school diploma or equivalent required. Ability to interpret and apply technical documentation, including technical manuals, bulletins, schematics, and related materials. Experience working with Microsoft Office applications and technology-based business tools. Valid driver's license with a driving record that meets company standards. Ability to support schedule flexibility, on-call requirements, and occasional overnight travel. Experience operating in regulated environments and adhering to established policies, procedures, and compliance requirements.