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Travel Customer Support Specialist

L3

kopp travelsEast Boston, MAyesterday

$45,000 - $60,000 per year

Occupations

Travel AgentsReservation and Transportation Ticket Agents and Travel ClerksCustomer Service Representatives

Industries

Travel AgenciesAll Other Travel Arrangement and Reservation ServicesTour Operators
Kopp Travels USAis seeking a reliable and service-driven Travel Customer Support Specialistto support our clients throughout their travel journey from the moment they book until they return home. This role is ideal for someone who enjoys helping people, pays close attention to detail, and is passionate about travel and customer experience.
Key Responsibilities:
  • Respond promptly and professionally to client inquiries via email, phone, and messaging platforms
  • Assist with travel bookings, changes, cancellations, and special requests
  • Provide accurate information about destinations, travel requirements, and agency policies
  • Follow up with clients to confirm trip details and overall satisfaction
  • Handle questions or concerns with empathy, professionalism, and strong problem-solving skills
Ideal Candidate:
  • Excellent written and verbal communication skills
  • Customer service experience (travel or hospitality experience is a plus, but not required)
  • Organized, dependable, and detail-oriented
  • Comfortable using technology and learning booking platforms and systems
  • Passionate about travel and helping others create memorable experiences
What We Offer:
  • 100% remote position with flexible scheduling
  • Opportunities for growth within the agency
  • Travel perks and exclusive industry discounts
  • Supportive team environment with ongoing training and guidance
If you’re enthusiastic about travel and enjoy delivering exceptional client support, we’d love to hear from you. Apply today and start your journey with Kopp Travels USA.
Apply now (opens in a new tab)
Apply now (opens in a new tab)

Level

JuniorL3

Salary

$45,000 - $60,000 per year

Location

East Boston, MA

Occupation

Travel Agents

Industry

Travel Agencies

Posted

yesterday

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