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RESIDENT ONBOARDING SPC

L4

ghp managementLos Angeles, CA10 days ago

$22.00 - $23.00 Hourly

Occupations

Residential AdvisorsProperty, Real Estate, and Community Association ManagersHuman Resources Specialists

Industries

Residential Property ManagersLessors of Residential Buildings and DwellingsNonresidential Property Managers
Resident Onboarding SpecialistGHP Corporate - Los Angeles, CA 90017 Salary Range $22.00 - $23.00 Hourly Position Type Full Time
Description: As the Resident Onboarding Specialist, you will play a crucial role at GHP. You will serve as the first point of contact for all future residents after the signed lease agreement. As a successful Resident Onboarding Specialist, you will demonstrate a professional and friendly personality, with an uncompromising desire to deliver an exceptional move-in experience.
Reports To: Client Operations Manager
How You Will Contribute: Move-In Process: Review detailed unit status reports daily to confirm the status of units. Work with the Leasing Administration team to ensure all completed files are ready for the move-in process and ready to schedule. Inspect move-in ready apartments and confirm condition, placing resident move-in gifts at that time, if available. Contact future resident(s) to confirm move-in and schedule the move-in process. On the move-in day, collect move-in funds, renters' insurance and perform a move-in inspection. Obtain necessary copies of documents, keys, parking tags, and key fobs for scheduled move-in. Move-In packets should be ready and prepared before the resident's move-in date. On move-in day, travel to meet the resident(s) at the assigned property to perform the move-in process. Identify long-standing vacant units and set up mini models weekly. Encourage residents to share their move-in experience through various review platforms and move-in surveys. Operations: Contributes to the cleanliness and maintenance of each unit by walking, inspecting, and reporting to the Service Team any areas that need to be spiffed. Maintain thorough knowledge of specifications and community policies. Communicate closely with the Resident Services team and provide the resident with a warm department handoff. Additional job duties and responsibilities as assigned.
Qualifications: You Have:
  • Desire to deliver an exceptional resident and colleague experience in a fast-paced, high-energy environment
  • Personable, positive, team-oriented mindset
  • Ability to multitask, work independently, and manage assigned requests and priorities
  • High school diploma or equivalent experience
  • General computer skills required
  • Must pass background and drug test screening.
  • Must have a valid California driver's license & car insurance
  • Must have a personal vehicle for business use
Physical Requirements:
  • Frequently move/traverse, ascend/descend stairs in/around apartment homes and community.
  • Constantly positions self to bend, stoop, reach, and lift.
  • Occasionally lift/move/carry up to 25 lbs. with/without assistance.
  • Frequently lift/move/carry 10 lbs.
  • Constantly communicate, converse, and exchange information with coworkers, vendors, residents, and visitors
  • Ability to remain in a stationary position for extended periods of time.
  • Ability to observe details at close range (within a few feet of the observer).Constantly operates the computer, 10-key, and other office productivity machinery.
  • Constantly works in low to moderate noise levels.
  • Constantly works in outdoor weather conditions.
  • This position requires regular travel between client sites
  • Regular and physical attendance is required.
Cognitive Or Mental Requirements: Reading WritingAbility to communicate clearly; Ability to deal with complex issues; and Attention to detail.
Eligibility Requirements:
  • Must have unrestricted work authorization to work in the United States; and
  • Must be willing to submit to a background investigation.
  • The duties and responsibilities described are not a comprehensive list and additional tasks will be assigned.
Salary Range: $22.00-$23.00 per hour, DOE, PLUS commission! Eligible for: Commissions, Overtime, Wardrobe Allowance
Benefits: Fully paid medical insurance available to employees along with dental, vision. Other benefits include: flexible spending account, Life/AD&D, Employee Assistance Program, Tickets AtWork. There is also free onsite parking.
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Level

MidL4

Salary

$22.00 - $23.00 Hourly

Location

Los Angeles, CA

Occupation

Residential Advisors

Industry

Residential Property Managers

Posted

10 days ago

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